- Develop consistent long-term partnerships with customers to ensure mutual success and value realization.
- Focused on the Day-to-day management of client accounts that are typically within the standard client tiering range.
- Understand short and long-term customer goals and objectives and recommend additional technical solutions and/or Ascend services.
- Coordinate the planning, design, and systems engineering work necessary to build and address client requirements.
- Manage client communication structure (Service Point of Contact, escalation contact, etc.).
- Communicate, and report on issue resolution.
- Engage assigned accounts on a defined schedule for status updates, operational review, growth discussion, and relationship building.
- Delivery of required periodic reporting (Number of tickets, status of tickets, SLAs for response and resolution, availability of infrastructure, etc.).
- Coordination during an outage and coordination of proactive maintenance notices.
- Identify and communicate systemic issues to the operations team for remediation and resolution.
- Understand business needs and requirements of existing clients and help turn those goals into projects and proposals.
- Assist with positioning other Ascend capabilities to existing clients.
- Communicate, and report on issue resolution and billing or agreement questions from assigned clients.
- Other Responsibilities as assigned by management.
- 2 + years relating to technical services and client-facing in the consulting or managed services industry.
- Excellent organizational, verbal and written communication skills
- Strong analytical, problem solving, and quality experience.
- Passion for client service and creating great client experiences, with an attitude of "going above and beyond" to exceed expectations.
- Understanding of contract methodology, including contract scope, issue and risk management experience, change management, strategic planning and analysis.
- Must have a desire to manage client relationships.
- Strong communication skills to be able to work with clients and present to C-level executives.
- Must have a basic understanding of security, infrastructure, and application development technologies, including Microsoft Operating Systems, O365, VMWare, and cloud technologies, networking, storage, and backup solutions, EDR, and anti-virus programs.
- Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
-
Customer Success Associate
1 week ago
YCharts Chicago, United StatesPosition: Customer Success Associate · Location: Chicago, IL - Hybrid or Remote (EST, CST time zones) · In Office Requirement: 1 day per week in office · The Company: · Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It sh ...
-
Client Success Associate
2 weeks ago
Mintel Chicago, United StatesClient Success is vital to our long-term profitability. Retention is paramount to our success. We will not be successful unless our clients perceive the value from our services and continue to purchase on a recurring basis. · Are you ready to apply Make sure you understand all t ...
-
Client Success Associate
3 weeks ago
Mintel Chicago, United StatesClient Success is vital to our long-term profitability. Retention is paramount to our success. We will not be successful unless our clients perceive the value from our services and continue to purchase on a recurring basis. · With over 1,500 clients and subscription revenue of ov ...
-
Client Success Associate
2 days ago
M1 Chicago, United StatesWho we are · M1 helps clients build and protect their wealth, day to day and for the long term. Our self-directed platform allows users to invest, borrow, spend and save in one place, using automation to power each user's unique personal strategy. Hundreds of thousands of client ...
-
Customer Success Associate
1 week ago
Sendoso Chicago, United StatesAbout Your Role: · The Customer Success Associate will partner with customers to help create a high level of customer satisfaction, successful product use, and customer retention. You will be a member of a team of Customer Success professionals supporting a shared portfolio of c ...
-
Customer Success Associate
3 weeks ago
Loop Chicago, United StatesAbout Loop · Loop is on a mission to unlock profits trapped in the supply chain ( ) and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. · Loop's modern audit and pay p ...
-
Customer Success Associate
1 week ago
Wolters Kluwer Chicago, United StatesWe are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the worl ...
-
Client Success Associate
6 days ago
M1 Holdings Inc. Chicago, United StatesWho You Are: · M1 is seeking a highly motivated, FINRA-licensed (SIE, Series 7, and Series 63 or 66) individual with a passion for client advocacy and solving problems in a timely and accurate manner. The Client Success Associate will act as the primary liaison for M1 clients, s ...
-
Client Success Associate
2 weeks ago
Boundlessfellows Chicago, United StatesAt Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entr ...
-
Customer Success Associate
2 weeks ago
Wolters Kluwer Chicago, United StatesWe are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world ...
-
Client Success Associate
2 weeks ago
PerkSpot Chicago, United StatesPerkSpot is searching for a · Client Success Associate · to join our Client Success team Founded in 2006, we are on a Mission to Save Our Members Money by providing exclusive access to the best discounts available - anywhere. We ensure employees see offers curated to their inte ...
-
Customer Success Associate
3 weeks ago
Winnow Solutions Chicago, United StatesAbout us · Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform ...
-
Customer Success Associate
1 week ago
Winnow Solutions Chicago, United StatesAbout us · Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform ...
-
Associate Customer Success Manager
3 days ago
Vitality Group Chicago, United StatesWe are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickl ...
-
Associate Student Success Coordinator
1 week ago
Everspring Chicago, United StatesThe Student Success team is made of highly energetic individuals who are relentless in assisting students on their path to graduation. · We are seeking a dynamic Associate Student Success Coordinator who will focus on supporting online students at our traditional university part ...
-
Associate Customer Success Manager
5 days ago
TELUS Chicago, United StatesTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical ...
-
Associate Customer Success Manager
2 days ago
Vitality Group Inc. Chicago, United StatesWe are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickl ...
-
Associate Customer Success Manager
3 weeks ago
Vitality Group International, Inc. Chicago, Illinois, United States PermanentWe are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickl ...
-
Associate Merchant Success Manager
2 weeks ago
ShipBob, Inc. Chicago, United StatesJob Description · Job DescriptionAs a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can: · Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you ...
-
Associate Customer Success Manager
3 weeks ago
Vitality Group International, Inc. Chicago, United StatesJob Description · Job DescriptionWe are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver exc ...
Client Success Associate - Chicago, United States - Ascend Technologies
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
PURPOSE:This position's primary responsibility will be to manage the client relationship with our standard tiering of managed service customers. In this role, the Client Success Associate will: serve as the primary client contact, provide coordination between the client and our delivery resources in the event of delivery escalations, ensure clients expectations are properly managed, deliver client reporting, and provide proactive support for future technology solutions. This position will also be responsible for the overall client relationship health status being updated in the appropriate systems and driving action plans to improve any negative client experiences with Ascend with other internal stakeholders.
RESPONSIBILITIES:
The primary responsibilities of the Client Success Associate include:
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).