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- Simultaneously manage and deliver multiple customer projects within a 6-12 month lifecycle involving multidisciplinary and cross-border teams.
- Ensure projects are completed on-time, on-budget, and in a cost-effective manner.
- Collaborate with stakeholders to define project scope and objectives, ensuring alignment and feasibility.
- Create and manage project documentation including project plans, resource planning, and implementation schedules.
- Maintain a robust communication plan to keep all stakeholders informed; conduct status reporting and Executive Steering meetings.
- Proactively identify and manage risks and issues, implementing corrective measures as necessary.
- Adhere to company policies and industry best practices, managing testing cycles and tracking performance metrics.
- Act as the primary customer interface, ensuring alignment between customer needs, departments, and technical teams.
- Work closely with other project managers during customer acceptance testing and project handover.
- Perform other related duties as assigned, including occasional travel within North America (up to 25%).
- 5-7 years of proven project management experience.
- Strong negotiation skills and the ability to influence diverse groups.
- Experience with System Development Life Cycle (SDLC).
- Advanced proficiency in MS-Office, including Project, Word, Excel, PowerPoint, and Visio.
- Familiarity with Jira tools and SAP ERP is a strong asset.
- Prior experience involving POS/ATM financial authorization systems, integrated-circuits/smart cards, cryptography, and related payment card industry (PCI-CP) environments is a plus.
- Bachelor's degree in Computer Science, Business Management or a related field, with 5+ years relevant experience; or Associate Degree with 7+ years of experience.
- Project Management Professional (PMP) certification is an asset.
Customer Project Manager Financial Sector - Lisle, United States - Giesecke+Devrient
Description
Position Summary
G+D is seeking a Customer Project Manager to oversee the end-to-end delivery of multiple customer projects primarily within the Banking and Financial sector. The Customer Project Manager will lead cross-disciplinary teams through the project life cycle, ensuring timely, on-budget, and cost-effective completion. The role involves frequent customer engagement, technical coordination, and portfolio management. This is a hybrid role, requiring occasional on-site presence to our Lisle, Illinois and Twinsburg, Ohio card manufacturing facilities.Key Responsibilities
Qualifications and Skills
Education/Experience