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- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Provide exemplary customer service at all times to customers, internal partners and external partners.
- Consistently and proactively engage with new and existing customers to become a trusted advisor, understand their business, and recommend solutions that will help them manage and grow their business.
- Support customers through the new customer onboarding process by explaining expectations and providing guidance in tasks and transactions
- Utilize ACV's Customer Relationship Management (CRM) and data analytics tools to analyze customer information and develop sales strategies for assigned customer base.
- Promote marketing campaigns with existing customer base.
- Utilize available reporting tools for prospecting growth opportunities and identifying potential risk situations.
- Partner with ACV's sales teams to provide consistent lead generation to expand ACV's growth as a whole.
- Consistently utilize critical thinking skills to help provide solutions to customers and ACV Capital
- Work with other corresponding ACV Capital departments to drive portfolio growth and risk mitigation. Departments to include credit, collections and sales.
- Responsible for the accurate preparation of contracts, Uniform Commercial Code (UCC's) and Purchase Money Security Interest (PMSI) notices.
- Be a consistent contributor to ACV Capital's culture by offering solutions for streamlined processes and opportunities for improvement.
- Responsible for daily communication with accounts regarding past due payments and providing potential solutions to customer cash flow issues.
- Responsible for daily reconciliation of lot audits and acting as a liaison between the lot audit department and customers.
- Duties to include consistent and accurate daily delinquency follow up , managing daily transactional workflows and other duties as assigned.
- Ability to read, write, speak and understand English.
- Bachelor's degree in business, finance, or a related field preferred.
- 2+ years' experience in the finance services industry required.
- 5+ years' experience in a customer service, sales, or sales support role.
- Automotive industry experience highly desired.
- Ability to elevate relationships through leadership and communication skills
- Strong ability to drive sales by establishing strong internal and external relationships.
- Demonstrated ability to consistently meet and exceed sales goals.
- Experience with Google Products and Salesforce Customer relationship management (CRM) tool familiarity
- Demonstrated history of being a team player, collaborating with others to solve problems.
- Displays a sense of urgency and self-motivation.
Customer Relationship Manager - Dallas, United States - ACV Auctions
Description
What you will do:
What you will need:
Our Values
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