-
Engineer II, IT Infrastructure
3 weeks ago
Church & Dwight Company, Inc. York, United StatesThe IT Support Engineer is a key individual in supporting end user and systems in one or more specific geographic locations. This individual is responsible for evaluating, classifying, investigating, and resolving problems and providing support relat IT, Support Engineer, Infrast ...
-
Engineer II, IT Infrastructure
2 weeks ago
Church & Dwight York, PA, United StatesA collective energy and ambition. A place where you can make a real difference. · We're a company that genuinely cares about our people, our products, our consumers and the environment. · Our unique, informal culture champions courage, determination and collaboration. Knowing we ...
-
Software Engineer, Infrastructure
4 days ago
META Harrisburg, United StatesSummary: · We are the teams who create all of Meta's products used by billions of people around the world. Want to build new features and improve existing products like Messenger, Video, Groups, News Feed, Search and more? Want to solve unique, large scale, highly complex technic ...
-
Network Infrastructure Engineer
2 weeks ago
TE Connectivity Middletown, United StatesNetwork Infrastructure Engineer · At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · · Job Overview · TE Connectivity's IT Infrastructure Teams are responsible for IT infr ...
-
Senior Network Engineer
2 weeks ago
Business Information Group, Inc. York, United StatesThe Senior Network Engineer position requires a skilled professional with excellent communication and organization skills. The position will perform high-level network support, design, and analysis with strong customer-service-based aptitude. This position requires the ability to ...
-
Field Engineer
2 weeks ago
KYOCERA Document Solutions America, Inc. York, Pennsylvania, United States PermanentOverview: · When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer servi ...
-
Civil Engineer
1 week ago
Herbert Rowland & Grubic York, United StatesHRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. · We are actively seeking a Civil Staff Professional I to join our dedicated group of professionals in York, PA. As a Civil Staff Professional I, you will be ment ...
-
Water & Wastewater Project Manager
1 day ago
Herbert Rowland & Grubic York, United StatesHRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. · We are actively seeking a Water & Wastewater Project Manager to join our dedicated group of professionals in York, PA. As a Water & Wastewater Project Manager, ...
-
Water Resources Engineer
1 week ago
Jobot York, United StatesSenior Engineer (Water Resources) Needed for a Great AEC Design Firm | Strong Base Salary Pay + Great Benefits · This Jobot Job is hosted by: Ryan Jauregui · Are you a fit? Easy Apply now by clicking the "Apply" button · and sending us your resume. · Salary: $110,000 - $175,00 ...
-
VP Software Engineering
1 week ago
Teleosoft Inc York, United StatesCompany Description · Teleosoft is a growing software company in South Central Pennsylvania. We serve county government offices nationally with market-leading technology and superior support. Our employees are amazing people who create an enjoyable workplace and love to see our ...
-
Electrical Engineer
1 week ago
Herbert Rowland & Grubic York, United StatesHRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. We are actively seeking an Electrical Engineer to join our dedicated team of professionals in York, PA. As an Electrical Engineer, you will be responsible for the ...
-
Shift Lead
1 week ago
Minerals Technologies York, United StatesOverview: · Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial mark ...
-
Civil Project Manager
1 week ago
Herbert Rowland & Grubic York, United StatesHRG is an employee-owned, nationally recognized consulting engineering, planning, and infrastructure solutions firm. · We are actively seeking a Civil Project Manager to join our dedicated team of professionals in York, PA . As a Civil Project Manager , key responsibilities inclu ...
-
Vice President of Operations
6 days ago
Calaway Habeck Talent Consulting York, United StatesWe are hiring a VP of Operations for Anderson UnderBridge ), based in York, South Carolina. Read below for more information about this role: · Company Overview · Anderson UnderBridge is a leading firm specializing in the design, manufacture, and sales/rental of specialized unde ...
-
Vice President of Operations
1 week ago
Calaway Habeck Talent Consulting York, United StatesWe are hiring a VP of Operations for Anderson UnderBridge ), based in York, South Carolina. Read below for more information about this role: · Company Overview · Anderson UnderBridge is a leading firm specializing in the design, manufacture, and sales/rental of specialized unde ...
-
Senior Environmental Engineer, Wastewater
5 days ago
Gannett Fleming York, United StatesWith decades of experience solving complex water and environmental challenges Gannett Fleming has delivered award winning work for public and private clients across Pennsylvania. · As Environmental Engineer/Project Manager focused on wastewater facilities operations and complian ...
-
Field Engineer
1 week ago
KYOCERA Document Solutions Inc York, United StatesOverview: · When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being. Through this Philosophy, our employees are passionate about providing best in class customer servic ...
-
Live Executive Programs
2 weeks ago
Chartered Institute York, United StatesAcquire Your Chartered Designation by Enrolling Into Our Accredited Global Programs Today · Professional Designation Earned:Chartered Financial Modeling Professional (CFMP) · This comprehensive accredited program Chartered Financial Modeling Professional (CFMP) is designed to equ ...
-
Mechanical Project Manager
2 weeks ago
RMF Engineering, Inc York, Pennsylvania, United States PermanentRMF Engineering, Inc has an immediate need for a Mechanical Project Manager to join the York, Pennsylvania office to work with a skilled team of licensed professional engineers designing infrastructure systems for higher education, government, and healthcare clients. · Duties · P ...
-
Mechanical Design Engineer
3 weeks ago
RMF Engineering York, United StatesRMF Engineering, Inc has an immediate need for a Mechanical Design Engineer to join the York, Pennsylvania office to work with a skilled team of licensed professional engineers designing infrastructure systems for higher education, government, and healthcare clients. Duties Perfo ...
Engineer II, IT Infrastructure - York, United States - Church & Dwight
Description
A collective energy and ambition. A place where you can make a real difference.
Were a company that genuinely cares about our people, our products, our consumers and the environment.
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.
100% Onsite - York, PARole Summary
The IT Support Engineer is a key individual in supporting end user and systems in one or more specific geographic locations. This individual is responsible for evaluating, classifying, investigating, and resolving problems and providing support related to IT client and system issues with hardware, software, networks, peripheral devices, and applications in the local geography. This individual gathers information from IT clients and troubleshoots and resolves issues, engaging colleagues as needed, or escalating requests.
This individual supports systems and applications that may be unique to their assigned location or a global IT standard application or system. The IT Support Engineer also takes proactive actions to prevent IT related issues and acts as key team member on global IT projects. This individual assists in supporting the global network by performing specific tasks to help maintain the network infrastructure and platform operating systems and to help ensure network performance locally.
The IT Support Engineer enables and supports global Cybersecurity and IT Risk Management activities. This individual is a vital part of the management of remediation activities identified by the Security Group, ensures identity and cloud security controls are deployed as defined, and ensures local and global compliance and regulations are followed. The IT Support Engineer assists resiliency efforts and responds to security incidents to reduce disruptions on the business operation, as well as champions cybersecurity awareness training and proper communication to the user community.
The IT Support Engineer helps mentor more junior IT support engineers globally, participates in the Global Engineering Community of Practice, and contributes to the improvements to IT support engineering standards, processes, and practices of C&D.
Role Accountabilities and Responsibilities
+ Creates a positive IT service experience and builds strong relationships through diagnosis and timely resolution or escalation of problems/issues, communicating promptly on progress, and handling IT clients with a professional attitude.
+ Acts as the first point of contact for local business technology operating issues, problems, requests, and enhancements, ensures that items are logged, engages other support staff or outside vendors to resolve or escalate, and follows up through C&D Solution Center to ensure resolution
+ Installs, configures, tests, maintains, monitors, and troubleshoots IT equipment and related software in order to deliver a delightful IT support experience; coordinates with outside vendors to ensure service levels
+ Monitors IT Services for availability and service performance and manages local data center services; manages local 3rd party suppliers to ensure service levels are met
+ Analyzes trends in issues and identifies common elements, reporting and escalating as appropriate
+ Provides after hours and on-call support as needed
+ Assists the Network Services Group to support the local and global networks by performing specific tasks to help monitor and maintain the infrastructure and platform operating systems, address local network issues, and to help ensure network performance locally
+ Maintains asset inventory and updates the Asset Management Data Base (AMDB) and Configuration Management Database (CMDB)
+ Provides insight and best practices and works with the global IT support team and C&D IT service suppliers to identify areas for continuous improvement in C&D's IT Service Delivery Operating model
+ Works within local and global project teams to ensure smooth deployment of projects and successful hand-over to the support teams
+ Supports C&D cybersecurity, security operations, vulnerability, and threat management programs.
+ Participates in scanning and remediation activities and incident response investigations.
+ Responds to endpoint analysis & monitoring and performs corrective remediation duties
+ Assists in partnering with Global Information Technology and Business Continuity teams in the execution and testing of disaster recovery plans
+ Works on IT compliance activities for SOX, PCI, HIPAA and FDA to understand GDPR, CCPA and any newer regulations and applicable laws
+ Participates in the Engineering Community of Practice to share with peers and improve practices
Education and Experience
+ Bachelors degree from an accredited institution in Computer Science, Business, or Engineering or equivalent work experience is required
+ 3 to 5+ years of Information Systems experience managing or supporting hardware and software technologies and resources both in an operational and project environment
+ Knowledge of IT Service Desk operations; ticketing systems, incident, change management and request classification, remote control tools and monitoring tools
+ Basic understanding of network systems, protocols, and standards such as Ethernet, LAN, WAN, SD-WAN, (frame relay, MPLS) xDSL, TCP/IP, ATM, T1, 802.11x, etc.
+ Understanding of hardware and software troubleshooting methodologies
+ Hands-on hardware troubleshooting or deskside support experience
+ Knowledge of applicable local country data privacy practices and laws preferred
+ Experience in help desk, deskside support or related field
+ Certifications in IT Support, Hardware and Software topics preferred
+ Skills at the designated proficiency level as indicated below in the skills model
Skills and CompetenciesBusiness Acumen/Business & IT IQ
+ C&D and Consumer Products Industry Knowledge
+ C&D Business Area(s) Domain Knowledge
+ IT Domain Knowledge & Navigation
Relationship Management & Consulting
+ Internal/External Partner Relationships
+ Consulting & Facilitation
+ Presentation Skills/Storytelling
Problem Framing/Analysis & Problem Solving
+ Critical Thinking & System Thinking
+ Analysis & Problem Solving
+ Innovation & Ideation Skills
Communication
+ Active Listening
+ Composure & Executive Presence
+ Written Communications
IT Support Engineering
+ Client Hardware & Software Deployment
+ Application Support
+ Demonstrations, Training & Support
+ Network Troubleshooting & Support
#piq
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at
Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Lil Critters, Water Pik and FLAWLESS. Founded in 1846, we have operations globally and are listed in the S&P 500.