Claims Analyst - Los Angeles, United States - First American Financial Company
Description
Who We AreJoin a team that puts its People First As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents.
Since 1889, First American (NYSE:
FAF) has held an unwavering belief in its people.
They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years.
We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
First American will always strive to be a great place to work, for all. For more information, please visitWhat We Do
The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel.
The department handles legal issues as it pertains to claims, and assists in maintaining the company's reputation with our customers, regulatory agencies and consumer protection agencies.
Based on experience, performance, and need, internal growth within the department is available.What You'll Do:
Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
Investigate liability complaints against First American and/or independent contractors dispatched by First American
Represent the Company in Small Claims Cases
What You'll Bring
At least 1-2 years of previous customer service experience
Bachelors Degree or commensurate work experience
Excellent communication skills
Basic mechanical, technical and contract knowledge and understanding
Exceptional customer service skills
Possess analytical and investigative skills
Proficient in Microsoft Word, Outlook and ability to navigate through Access
Fundamental understanding of the home warranty industry
Ability to keep composure in hostile conversations
Previous leadership experience desired but not required
Salary Range:
$ per hour
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.
Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success.
We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.