Patient Concierge - Livingston, United States - Urgent Health Solutions PLLC

Description

Job Description

Patient Concierge

Department: Clinic

Reports To: Clinical Manager

Grade/Level: High School Diploma or GED Required

Amount of Travel Required: No travel required

Work Schedule: 12 hour weekdays, 9 hour weekends , schedule varies week to week

Positions Supervised: None

POSITION SUMMARY

Registers and rooms patients, collects payments, maintains clinic appearance, and answers inquiries from patients, visitors, and the general public.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Greet patients entering establishment, determine nature and purpose of visit, and direct or escort them as needed.
• Collect copays and deductibles from patients and record receipts for services.
• Ensure patients have diagnosis information sheet and detailed receipt.
• Ensure proper charges are on the patient's chart prior to checkout.
• Post payments in the checkout screen, including past due balances paid.
• Answer telephone calls, providing information such as location of clinics and services provided.
• Hear and resolve complaints from patients or the public.
• Transmit information or documents to patients, clients, or vendors, using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Take inventory and supply orders and send them to the proper department.
• Maintain front desk logbooks.
• Maintain lobby/reception area and lobby bathroom, ensuring cleanliness, taking care of plants, straightening magazines, etc.
• Conduct morning duties prior to clinic opening, which include, but are not limited to, making coffee, turning open sign on, setting up cash drawers, and opening front door.
• Conduct closing duties, including, but not limited to, sweeping floors, emptying trashcans, cleaning bathrooms, and turning open sign is off.
• Print nightly report, ensuring cash, credit, and check subtotals balance.
• Other duties as assigned.

POSITION QUALIFICATIONS

• Active Listening - Actively attends to, conveys, and understands the comments and questions of others.
• Communication, Oral – Communicates effectively using the spoken word.
• Customer Oriented - Takes care of patient needs while following company procedures.
• Empathetic - Is appreciative of, and sensitive to, the feelings of others.
• Responsible - Is accountable for one's conduct.
• Ethical - Demonstrates conduct conforming to accepted standards.
• Reliability – Is dependable and trustworthy.
• Honesty / Integrity - Is truthful and seen as credible in the workplace.
• Accountability - Accepts responsibility and account for his/her actions.
• Interpersonal - Gets along well with a variety of personalities and individuals.
• Tactful - Shows consideration for, and maintains good relations with, others.
• Safety Awareness - Identifies and corrects conditions affecting employee safety.
• Organized - Follows a systematic method when performing tasks.
• Judgment - Formulates sound decisions using available information.
• Initiative - Makes decisions or takes actions to solve a problem or reach a goal.

SKILLS & ABILITIES

Education: High School Graduate or GED.

Experience: No prior experience necessary

Computer Skills: Microsoft Office Suite

Certificates & Licenses: BLS

Other Requirements: TB test yearly, Hep B injections, HIPPA every 6 months

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

C (Constantly)

Handling

C (Constantly)

Reach Outward

C (Constantly)

Reach Above Shoulder

O (Occasionally)

Climb

O (Occasionally)

Crawl

O (Occasionally)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

O (Occasionally)

Over 100 lbs

O (Occasionally)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Requires this activity up to 33% of the time hrs/day)

F (Frequently)

Requires this activity from 33% - 66% of the time hrs/day)

C (Constantly)

Requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision (Near, Distance)

Sense of Sound (Can hear patients, providers, and telephone conversations)

Can wear Personal Protective Equipment (mask or gloves)

WORK ENVIRONMENT

Air-conditioned medical clinic setting with patient rooms and some medical equipment.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee can perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.