- Travel to locations within the district as advised by the District Manager and maintain schedule flexibility (860 Providence Hwy Dedham, MA 02026 & 450 State Rd Dartmouth, MA 02747)
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Provide technical expertise, troubleshoot, and repair customer electronic devices
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory
- Partner with cross-functional teams to deliver programs/processes and provide feedback
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
- Sharing feedback with leadership regarding process opportunities within the store
- Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
- Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
- Other duties as assigned.
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
- Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
- A completed background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- Knowledge of mobile devices and operating systems
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits – Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
- Skills development and hands-on training
- Uniform allowances
- Mileage Reimbursement
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health
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Job Title: Floating Retail Specialist - Dedham, United States - Asurion
Description
JOB DESCRIPTIONJob Title: Floating Retail Specialist - Sales, Repair & Tech
LOB: Customer Solutions InStore
Starting Pay - $20.90, per hour + maximum incentive potential of up to $700/month, based on performance
What you will do:
If you're a good fit for the job, you'll have:
We take care of you:
