IT Support Specialist - Grand Prairie, United States - Siemens Industry Software GmbH
Description
**IT Support Specialist - Manufacturing (Will consider College Grad)**
Grand Prairie, United States of America
Information Technology
291628
Smart Infrastructure
** Job Description**
Siemens Grand Prairie has an immediate need for a technology lead to interface with Siemens IT to ensure business servers, PCs, tablets, and all other peripherals are compliant, operational, and secure. The plant runs 3 low voltage electrical apparatus production lines and 3 breaker production lines. It also includes a metal fabrication operation supplying all 3 electrical apparatus lines and two warehouses supplying all production lines.
Responsibilities:
As a member of the automation and digitalization team the end user engagement lead responsibilities include:
Lead all Siemens IT mandated projects
Develop the site plan
Communicate with all stake holders and represent the site for all IT led initiatives
Disseminate relevant information to entire site and provide support for end users when needed
Examples of IT lead projects could include:
Windows OS upgrade
Changes to file sharing
Domain changes
Office application upgrades
Server OS upgrades
Server replacements
Network hardware upgrades or replacements
Manage the sites hardware inventory (printers, PCs, tablets, etc.)
Ensure site owned servers are compliant with all Siemens security requirements
Provide server administration for at least 1 print server
Provide deskside support for all devices on local factory network
Lead/Direct deskside support employee(s) focused on shop floor support
Develop simple to follow processes for using self-guided tools
Document and/or train on repetitive tasks enabling employees to become more self sufficient
Required Knowledge/Skills and Education:
Bachelors Degree in Engineering is strongly desired (Information Systems, Information Technology, etc.), although a combination of education (HS Diploma or GED equivalency is a minimum requirement) and 3-5 years experience managing and supporting a Microsoft server environment
Microsoft Certifications preferred: Modern Desktop Administrator and/or Windows Server Administrator
Working knowledge of TCP/IP, Routing, DNS, NAT, etc.
Experience managing at least 1 Microsoft print server
Experience supporting PCs running a Microsoft operating system
Experience working with Active Directory
Experience building and deploying PC images, preferably using Acronis
Good project planning skills
Proficient with Microsoft Office applications (Word, Excel, Visio, Power Point)
Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reason.
Soft Skills:
Good verbal and written communication skills. This position will require the candidate to clearly communicate IT topics with management, office employees, and shop floor operators.
Very approachable. This position includes one-on-one interaction with managers, peers, and shopfloor workers.
Good time management skills the intent of this role is to reduce the amount of one-on-one support needed and transition office employees to a more self-guided solution. Managing time spent supporting vs. time working on projects will be critical.
Project planning skills Candidate is expected to manage his/her time and clearly show projects and unplanned incidents are being managed.
Work well with a team Candidate will be part of a high performing team with clear expectation and performance goals. The team is expected to support each other to ensure everyone succeeds.
Comfortable presenting to a group of managers, peers, or shopfloor employees.
Requirements:
Occasion travel.
On-line and classroom training.
Time spent on manufacturing floor learning and understanding manufacturing processes, challenges, etc.
Various projects will require an alternate work schedule (i.e., nights and/or weekend hours).
Several devices are up high and occasionally require riding in a lift, wearing a safety harness, and working from the lift.
Physical labor is occasionally required (e.g., carry PCs, access cables or equipment under a table, ride in lift, dispose of electronics equipment, etc.)
Opportunities:
This candidate will have opportunities to participate on various automation or digital technology projects. If candidate has a particular area of interest (e.g., data analytics, digital simulation, PLC programming, etc.), he/she would like to pursue, as user one-on-one support needs diminish, pursuing those opportunities will be encouraged and expected.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
**Organization:** Smart Infrastructure
**Company:** Siemens Industry, Inc.
**Experience Level:** Early Professional
**Job Type:** Full-time
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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