- This position is for a second shift (4:00PM to 12:00AM) Customer Engineer for the Dayton Ohio data centers.
- Position responsible for providing installation, maintenance and repairs on equipment within the data centers in Dayton and Mason Ohio to assure continuity of customer operations and high levels of customer satisfaction
- Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, enterprise level servers, networks and software, systems management/protocols (Ethernet, NetBIO)
- Primary services include hardware maintenance, installation, multi-vendor maintenance and software support
- Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
- Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary
- Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
- Represent NCR Voyix in a manner that reflects positively on the image and reputation of the company
- Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
- Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
- Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation
- Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
- Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases
- Will provide on call support on weekends and during other times when no other on site data center support exists or where additional resources are required.
- May require travel up to 1 hour to alternate data center, carrying and lifting tool kit/parts of varying weights lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- Safeguarding NCR Voyix date and assets
- High School Diploma or equivalent
- 1-3 years of related experience
- A+ Certification
- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products
- Systems Architecture (e.g., Client/server architecture, Web based systems)
- Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
- Database management systems (e.g., SQL interfaces, remote data)
- Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
- Associate's Degree preferred
- 3+ years of related experience
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Data Center Technician - Dayton, United States - NCR Corporation
Description
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
TITLE : Data Center Technician
LOCATION: Dayton Ohio
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
BASIC QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
