- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate actionand provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests androom rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number andrate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movementthroughout front office.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and recordvouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room andHouse accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content tothe guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within establishedguidelines; may include turning problem over to a supervisor.
- Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listenand extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurateinformation and help resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides therequired knowledge, skills, and abilities.
- No special licenses required.
- No prior experience required. Prior hospitality experience preferred.
- Additional language ability preferred.
-
Front Desk Agent
5 days ago
The Leta Santa Barbara Goleta, Tapestry Collection Goleta, United StatesPicture yourself at The Leta by Hilton Tapestry Collection, we are on the coast and down to earth. As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired décor, eclectic accommodations, plus a passion for music, and an elevated F&B scene. Jo ...
-
Front Desk Agent
4 days ago
Marriott International, Inc Santa Barbara, United States**Additional Information** Pay: $26.00/Hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP · **Schedule** Full-Time · **Locate ...
-
Spa Desk Agent
4 days ago
Marriott International, Inc Santa Barbara, United States**Additional Information** Pay: $26.00/Hour · **Job Number** · **Job Category** Spa · **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation ...
-
Front Desk Agent
1 week ago
Rosewood Hotel Group Montecito, United States**General Information**: · - Country/Region- United States of America- Province/City- Montecito, CA- Location- Rosewood Miramar Beach- Department- Rooms - Front Office- Job Type- Full-time PermanentWe believe that life is made of many journeys: inspiration, wonderment, curiosity, ...
-
front desk agent
2 weeks ago
EOS Hospitality Goleta, CA, United StatesDo you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, Cali ...
-
Front Desk Agent/bartender
1 week ago
Moxy Santa Barbara Santa Barbara, United States**POSITION PURPOSE** · Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. ...
-
Front Desk Agent
2 weeks ago
The Landsby Solvang, United States**The most innovative boutique hotel in the Santa Ynez Valley is hiring** · This stunning 51-room hotel offers warm hospitality and refined, stylish accommodations. The Landsby features a clean contemporary design, with a hint of traditional Scandinavian aesthetic. · - Part-Time ...
-
Front Desk Agent
1 week ago
Arbor Lodging Management Goleta, United States** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT001810 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We ha ...
-
Front Desk Agent
1 week ago
Arbor Lodging Management Goleta, United StatesArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our gue ...
-
Front Desk Agent
1 week ago
Spire Hospitality Goleta, United StatesPicture yourself at The Leta by Hilton Tapestry Collection, we are on the coast and down to earth. As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired décor, eclectic accommodations, plus a passion for music, and an elevated F&B scene. Jo ...
-
Front Desk Agent
1 week ago
Spire Hospitality Goleta, United StatesPicture yourself at The Leta by Hilton Tapestry Collection, we are on the coast and down to earth. As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired décor, eclectic accommodations, plus a passion for music, and an elevated F&B scene. Jo ...
-
Front Desk Agent
19 hours ago
Marriott International Inc Goleta, United StatesJob Description · POSITION SUMMARY · Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late a ...
-
Front Desk Agent
1 week ago
Spire Hospitality Goleta, United States Full timeDescription · "> Picture yourself at The Leta by Hilton Tapestry Collection, we are on the coast and down to earth. As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired décor, eclectic accommodations, plus a passion for music, and an elev ...
-
Spa Desk Agent
19 hours ago
Marriott International Inc Goleta, United StatesAdditional Information Pay: $26.00/Hour · Job Number · Job Category Spa · Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type ...
-
Spa Desk Agent
11 hours ago
Marriott International Inc Goleta, United StatesJob Description · POSITION SUMMARY · Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the d ...
-
Front Desk Agent
1 week ago
The Ritz-Carlton Bacara, Santa Barbara Goleta, United States Full timeAdditional Information Pay: $26.00/Hour · Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Reloca ...
-
Spa Desk Agent
2 weeks ago
The Ritz-Carlton Bacara, Santa Barbara Goleta, United States Full timeAdditional Information Pay: $26.00/Hour · Job Number · Job Category Spa · Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Avenue, Santa Barbara, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Ma ...
-
Part Time Guest Service Agent/front Desk
3 days ago
La Playa Inn Santa Barbara, United States Part timeAs guest service agent also known as front desk attendant, applicants need to be a positive, productive demeanor to support the hotel's front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. Applicants n ...
-
Part-Time Front Desk Agent
1 week ago
Arbor Lodging Management Goleta, United States Part time** Part-Time Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01206 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United Stat ...
-
Full-Time Front Desk Agent
1 week ago
Arbor Lodging Management Goleta, United States Full time** Full-Time Front Desk Agent - Sign On Bonus** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01206 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across ...
Front Desk Agent - Goleta, United States - Spire Hospitality
Description
Picture yourself at The Leta by Hilton Tapestry Collection, we are on the coast and down to earth.As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired dcor, eclectic accommodations, plus a passion for music, and an elevated F&B scene.
Join our team todayJob Overview:Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.
Compensation:
$17.00/Per Hour.
Responsibilities and Duties:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Qualifications:
SPIRE HOSPITALITY PARTICIPATES IN E-VERIFY
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
