Systems Administrator III with Security Clearance - Fort Meade, MD, United States - BTS Software Solutions

Description

BTS Software Solutions is seeking a System Administrator III with an active TS/SCI w/ POLY to join our team in Ft

Meade, MD What You'll Get To Do:

• Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems

Manages IT system infrastructure and any processes related to these systems.

• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Skills You'll Bring:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorization
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy

Provide Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems Education/Qualifications:

• Bachelor's degree in a technical discipline from an accredited college or university is required

Four (4) years of additional SA experience may be substituted for a Bachelor's Degree

• Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required,
• Four (4) years of experience with Service Management (ITSM) is required
• ServiceNow System Administrator certification is required
• Four (4) years of experience with ServiceNow platform is required
• Two (2) year of experience integrating ServiceNow with other applications is required
• IAT level 2 or 3 certification required

About BTS Software Solutions BTS Software Solutions is a Service Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people
We recognize that innovation is only valuable when applied towards a needed solution
Technology has no value without the hard work to turn ideas into reality
Our roots are in helping save Soldiers lives through technology
We bring that ethos to serving our community
We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives
We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich people s lives
BTS offers one of the best benefits packages in the industry : 100% Company PAID health benefits, PTO, 401K matching and vested from day one of employment, to name just a few of our benefits and perks
To learn more about BTS Software Solutions visit us at
BTS Software Solutions is an Equal Opportunity Employer (EOE)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.