Remote Digital Product Analyst - Parsippany, United States - Crossfire Consulting

Description

SummaryDescription & Essential Job Functions:

This hands-on contributor will partner with key teams, stakeholders, and other Product Managers to deliver business-critical projects for Digital Products (brand website and mobile app) for Client Hotels & Resorts 20+ brands.

This role will provide leadership and support throughout the product development lifecycle:

establish business & functional requirements, test and manage the lifecycle of UAT issues; prioritize, organize, and align defect fixes, ensuring all business requirements are accurately captured, traceable, tested and deployed.

The ideal candidate will have experience in both web site and mobile app consumer-facing digital channels, with a focus on e-commerce or self-service experiences; identifying & understanding customer problems and collaborating with stakeholders and partners on how to solve those problems to elevate the customer experience, reduce friction, and drive engagement and satisfaction.

ResponsibilitiesPartner with other product managers, UX, technology, delivery & operations teams, and key stakeholders to execute on the product lifecycle from ideation through launch for various best-in-class digital experiences, new feature rollouts, as well as enterprise initiatives.

Collaborate with teams to define business and functional requirements including acceptance criteria, as well as guest experience; contribute to metrics & competitive analysis for related Product objectives & hypotheses.

Serve as the primary customer advocate during user acceptance testing and quality assurance activities to verify all enhancements deliver on specified business requirements.

Requirements:
Experience/Certificates/Education2+ years of product management experience, ideally in transactional websites and/or mobile apps with solid knowledge of shopping/retail functionality and API connectivity2+ years of experience in working with functional or technical teams2+ years of experience with software testing and Quality Assurance1+ years of experience with third party integration and management of technology vendorsExperience working in Agile methodologies, principles, and proceduresMust be able to speak and write in English fluentlyBehavioral CompetenciesMust be results-driven, proactive, and focused on aligning action to ensure deliveryPossesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimizationKeen prioritization/adaptation skillsStrong presentation and communication skills (verbal and written)

Functional CompetenciesStrong analytical skills, the ability to understand complex workflows, and investigate possible issuesExperience in testing and supporting responsive web applications with a mobile-first mindsetExtremely detail-oriented, possessing the ability to think outside of the boxExperience in JIRA and related product management toolsGeneral familiarity with APIsAbility to work with remote and third-party teamsInterview Process:
Interview with Digital Product Manager and Digital Product Director


Requirements:
Contract position with possibility of extensionRemote role.

Preference for worker to be located in EST but open to all locations in the United StatesKey Skills:
Good understanding of AgileWorking in JiraHospitality experience is nice to have but not requiredSeeking someone with outgoing and personable personalityBachelor's degree is not required#J-18808-Ljbffr