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Dinan

    Patient Service Representative - McLean, United States - Retina and Uveitis Center

    Retina and Uveitis Center
    Retina and Uveitis Center McLean, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    Growing Ophthalmology (Retina) practice in McLean, Virginia, is seeking an enthusiastic, organized, dependable, experienced, and resolute Patient Service Representative (PSR) with medical insurance and billing knowledge and experience, who is capable of demonstrating strong interpersonal and communication skills with physicians, co-workers, and patients.

    Attention to detail, multi-tasking, prioritization and time-management skills are required for this front office position.

    Direct Report:
    Reports to the Lead Technician

    RESPONSIBILITIES:
    Answer all in-coming calls and is responsible for scheduling patient appointments; alert management of patients that require immediate attention
    Schedule patient appointment following office protocols; verify insurance, check insurance eligibility and demographic information during initial scheduling and at each visit
    Greeting and checking patients in for appointments; collect co-payments and patient balances
    Assist patients when needed with completing consent forms
    Inform patients of delays or other situations that may result in a longer than normal wait times
    Check out patients after they have seen the physician; schedule return visit as needed
    Obtain insurance pre-certification and referrals as needed
    Screen clinic schedules daily and weekly to ensure obtaining necessary authorizations timely
    Obtain prior authorizations for visits and procedures
    Obtain medical record release consent forms from patients and/or medical records from referring doctors' offices.
    Assist with in-house admin duties
    Manage mail/deliveries and route urgent inquiries to management
    Answer and/or investigate patient

    inquiries/complaints

    or direct patients' concerns to management
    Manage any duties or projects as assigned by management or the physician

    Position Requirements:
    Knowledge of medical practice procedures and functions preferred
    Knowledge of insurance procedures including Medicare, Medicaid, and Managed Care Plans
    Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
    Professional manner and appearance
    Active listening, critical and analytical thinking skills
    Previous experience with multi-line telephone systems
    Knowledge of medical terminology is preferred
    Good oral and written communication skills
    Experience with computers, electronic practice management system and patient scheduling system, electronic health record (EHR) system
    1 year+ previous experience in a medical office or clinic setting

    Education:
    High school diploma or GED required
    Employment with Retina and Uveitis Center (RUC)


    is contingent upon successful completion of a background check, which may include, but is not limited to; contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, and drug screening.

    Company Description Retina and Uveitis Center (RUC) is a new, solo Ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Ocular Inflammatory Diseases at Tyson's Corner, McLean, VA.

    The practice currently operates with one ophthalmologist with a plan for growth and expansion.

    Company Description


    Retina and Uveitis Center (RUC) is a new, solo Ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Ocular Inflammatory Diseases at Tyson's Corner, McLean, VA.

    The practice currently operates with one ophthalmologist with a plan for growth and expansion.
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