Senior System Engineer - Columbia, United States - Afiniti

Description

About AfinitiAt Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable.

Our mission is rooted in a simple yet powerful idea:
understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents.

By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality.

We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit

About the roleThe Linux / Virtualization Engineer will be responsible for the management of Linux/Virtualization Server infrastructure. The ideal candidate will provide 24x7 support of engineering solutions in both physical and virtual environments.

You will design and configure Linux systems and will handle all upgrades and security patches to application and OS based on agreed-upon maintenance windows.

This person will implement changes and/or new features to support and secure the Windows/Linux infrastructure based on direction and guidance from the Enterprise Infrastructure team.

Key Responsibilities24x7 support of Production systems and related /associated supporting infrastructure.

Design, implement, and support the computing systems, including both physical and virtual systems, and perform configuration, maintenance, support, and engineering tasksMaintain the patch levels of all OS and application patches on all automated systemsApplication integration, architecture, engineering, and support of the Afiniti in house and client remote servers and storage systems.

Support Afiniti application development, including determining required patches, packages, permissions, software configuration, etc.
Coordinate with Security, Operations/Engineering, and other functional teams as necessary in support of development efforts and system customizations.
Production support of new engineering solutions and initiatives.
Standardization, Optimization, and automation of systemsPerform routine systems admin functions to maintain all Linux /Virtualization serversRecommend, design, and implement systems management and automation solutionsDesign, configure and tune highly-available Linux systemsAssist in implementing, executing, maintaining, and documenting proper DR and BC as well as high availability proceduresParticipate in deployments, upgrades, and maintenance

Minimum Qualifications:5+ years of experience in engineering and supporting Linux (Ubuntu / RHEL/CENTOS/Oracle Linux) and Virtualization (VMware /RHEV/ KVM) in a large-scale environmentAbility to be on-call 24x7Demonstrated experience with advanced configurations such as high availability, SAN/NAS Storage, FC Switches, virtualization clustering, performance tuning, etc.

Experience in deploying Linux on rack-mount server and blade platformsExperience connecting Linux systems to enterprise storage, and understanding of appropriate use cases for SAN and NASExperience in configuring and maintaining backup systemExperience connecting Linux systems to TCP/IP networks, configuring, troubleshooting, tuningStrong scripting skills with experience in Perl, Python, PHP, Bash, or other scripting languagesExperience implementing automatic configuration system (Ansible, Puppet, Chef, CFEngine)Strong Linux security skills/experienceExperience in setting up and deploying systems with Red Hat SatelliteStrong communication skillsUS Citizenship requiredExperience supporting computing technologies for researchers (experience within a multinational IT Software and services development environment is preferred)

This is a hybrid position, with three days on-site and two days working remotely.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities anddifferences in everyone who is a part of the Afiniti team.

We believe that this diversity builds a stronger organization and is in keeping with the core values of our company.

Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.

This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.

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