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- The Assistant Case Manager greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
- May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
- The Assistant Case Manager completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
- Provides general office administration duties including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
- The Assistant Case Manager assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
- Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants' progress or regress in Company database.
- The Assistant Case Manager facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants' attendance, participation and progress in Company database.
- Develops and monitors the participant's progress relative to their CMP through all phases of the program.
- Files, prepares charts and performs data entry as assigned.
- Responsible for office opening and closing procedures.
- May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies and the Company monitoring center.
- May clean electronic home monitoring (EHM) equipment.
- Performs other duties as assigned. Qualifications
- High school diploma or equivalent required.
- College coursework in Human Services or business discipline preferred.
- Minimum of six (6) months' experience in Human Services field with direct participant services preferred.
- Minimum of six (6) months experience working with minority populations preferred.
- Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants.
- Valid state driver's license and five (5) year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
- Ability to safely operate a motor vehicle if required to transport participants.
- Good customer service skills.
- Effective communication skills with internal and external contacts at all levels.
- Good organizational skills and attention to detail.
- Solid computer skills and proficiency with MS Word and Excel.
- Basic database skills.
- Basic math skills.
- Bi-lingual (English/Spanish) skills may be required.
- Ability to work with computers and the necessary software typically used by the department.
assistant case manager - Napa, United States - GEO Reentry Services
Description
Summary
The Assistant Case Manager provides case management support for a Day Reporting Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.
Primary Duties and Responsibilities
Minimum Requirements
GEO Reentry Services LLC.