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patient access rep ii - Decatur, GA , USA, United States - Emory Healthcare/Emory University
Description
Description
JOB DESCRIPTION:
A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department.
The representative will ensure patient insurance verification is accomplished and all requirements are met. Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies. Calls patients to pre-register or confirm appointments.A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital.
Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due.
A Patient Access Rep II will also assist patients, guarantors and families with insurance questions in a professional manner and is responsible for escalating any unaddressed insurance benefit concerns to the department Financial Counselor.
Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Maintains knowledge of multiple department system applications utilized by Patient Access. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines.
Effectively communicates identified issues and concerns in a constructive and professional manner. Participates in generating ideas and solutions for improvements. Responds in a timely and appropriate way to verbal and written requests. Accurately searches the database to establish if patient is new or an established patient. Obtains required signature for release of information in a timely manner, adhering to policy and procedures.
Completes registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient.
Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.).
Scans patient id and insurance cards. Makes every attempt to collect patient liability as appropriate and documents the response if not collected. Appropriately distributes registration paperwork according to departmental procedures. Schedules procedures/follow-up appointments. Communicates hospitals financial policies to all patients. Call patients to pre-register or confirm appointments. Maintains appropriate monthly assurance accuracy rate as determined by the department. Maintains established departmental standards regarding productivity, quality, and collections.MINIMUM QUALIFICATIONS:
High school diploma or equivalent. Must have at least 2 years healthcare related or customer service experience.
Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. Associate or bachelor degree may be accepted in lieu of experience. Certified Healthcare Access Associate (CHAA) preferred.
Typing skills with a minimum of 35 wpm and good communication skills.
PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS:
Factors affecting environment conditions may vary depending on the assigned work area and tasks.
Environmental exposures include, but are not limited to:
Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required.
Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.Connect With Us
Connect with us for general consideration
Division _Emory Decatur Hospital_
Campus Location _Decatur, GA, 30033_
Campus Location _US-GA-Decatur_
Department _DEC-Patient Access_
Job Type _Regular Full-Time_
Job Number _128948_
Job Category _Revenue Cycle & Managed Care_
Schedule _Other_
Standard Hours _36 Hours_
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions.
Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
