Payments Success Specialist - Lehi - Hire Integrated

    Hire Integrated
    Hire Integrated Lehi

    1 week ago

    Description
    About the job
    Job Title: Payments Success Specialist - Account Management
    We're looking for a relationship-builder, problem-solver, and strategic thinker to join our payments team as a Payments Success Specialist - Account Management. In this role, you'll be the go-to partner for our highest-value payments customers - ensuring they not only stick around but grow with us. You'll combine data-driven insights with a high-touch, consultative approach to help clients get maximum value from our solutions, resolve roadblocks before they become problems, and uncover new opportunities to strengthen our partnerships.
    If you thrive on making a measurable impact, building deep trust, and turning customer success into company growth, this is your stage.
    Location: Hybrid - 3 days in-office, Lehi, UT
    Reports to: Manager of Payments Success
    What You'll Own
    • Manage and nurture relationships with our top 250 payments customers through quarterly check-ins and tailored account strategies.
    • Spot and resolve pricing or margin concerns - or confidently communicate the "why" when pricing remains unchanged.
    • Monitor account activity to quickly flag declines in volume, then proactively reach out to get customers back on track.
    • Re-engage customers who have stopped processing payments, uncover their "why," and share actionable insights with the broader team.
    • Bring the voice of the customer to internal teams, sharing trends, feedback, and churn drivers to influence product and process improvements.
    • Guide customers through payment compliance or remediation processes (including Stripe remediation), ensuring quick and clear resolutions.
    • Create and execute account plans that map out workflows, operational needs, and key decision-makers for top accounts.
    • Approach every interaction with a consultative, proactive mindset - delivering value, building trust, and driving loyalty.
    What You'll Bring
    • 3-5 years in Account Management, Customer Success, or similar - ideally in SaaS, FinTech, or payments.
    • Analytical skills to turn metrics (volume trends, churn patterns, pricing shifts) into actionable strategies.
    • Proficiency in Salesforce, Excel, and other reporting/analytics tools.
    • Exceptional communication, organization, and time-management skills.
    • Proven ability to manage high-value relationships and engage multiple stakeholders.
    • Self-starter energy with the flexibility to adapt in a fast-moving environment.
    What Will Make Us Love You
    • A consultative approach that aligns customer needs with revenue-driving solutions.
    • Skill in navigating multi-threaded relationships across client teams.
    • A bias for action and ownership of results.
    • The ability to distill complex concepts into clear, actionable next steps for customers.
    • A collaborative, team-oriented spirit with deep empathy for clients and colleagues alike.
    • Experience building long-term relationships in SaaS, payments, or financial services.
    Why You'll Love It Here

  • Only for registered members Lehi, Utah

    We're looking for a relationship-builder, problem-solver, and strategic thinker to join our payments team as a Payments Success Specialist – Account Management. In this role, you'll be the go-to partner for our highest-value payments customers — ensuring they not only stick aroun ...

  • Only for registered members Pleasant Grove, UT

    We are looking for a full-time Customer Success Specialist who is motivated, dependable and excited to grow with a fast-paced high-performance team. · ...

  • Only for registered members Salt Lake City Full time

    ++Lucid Software is the leader in visual collaboration and work acceleration,+ · +helping teams see and build the future by turning ideas into reality.+Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus.+We hold true to our core values: i ...

  • Only for registered members Herriman

    Create peaceful lives. Enthusiastic people who appreciate our mission and are eager to make it a reality for our customers and partners will enjoy working here. · Guide new partners through a structured onboarding process, ensuring they achieve full readiness through training, sy ...

  • Only for registered members Salt Lake City

    The Customer Success Specialists form an operational team that uses both direct customer interactions as well as scalable solutions to engage with our global customers. · ...

  • Only for registered members Herriman

    We're hiring Client Success Specialists to support our mission-driven team in a high-impact, client-facing role focused on retention, re-engagement and ensuring clients successfully move through the onboarding journey. · • Re-engage clients who have gone dark or stalled after sig ...

  • Only for registered members Salt Lake City, UT

    We are seeking a Customer Success Specialist to join our team at Lucid Software is the leader in visual collaboration and work acceleration....The Customer Success Specialist works as part of a strategic team to drive our customers' success in the most efficient ways possible. · ...

  • Only for registered members Springville

    We are rapidly acquiring franchising companies – acquiring five brands in less than two years with more brands in the pipeline.We provide our franchise partners with the tools and support required to maximize entrepreneurial potential in growing a franchise business. · ...

  • Only for registered members Herriman, UT

    Bullfrog Spas seeks a driven Dealer Success Specialist to support dealer and retail partners by helping them onboard, ramp up, and succeed in selling Bullfrog Spas. · ...

  • Only for registered members Springville, UT, UT

    This is a full-time Marketing Success Specialist role at Five Star Franchising. · Responsibilities include training and guiding franchisees through marketing strategies, · and collaborating with internal teams to create integrated campaigns. · ...

  • Only for registered members Provo Full time $21 - $22 (USD)

    We are seeking a Client Services Representative to work directly with consumer and business customers by responding to product inquiries, building quotes, processing orders and supporting our outside sales team. · This role also requires booking warm leads and scheduling appointm ...

  • Only for registered members Provo, UT

    We are seeking a Client Services Representative to work directly with consumer and business customers by responding to product inquiries, building quotes, processing orders, · and supporting our outside sales team. · This role also requires booking warm leads and scheduling appoi ...

  • Only for registered members Salt Lake City

    The Associate Customer Success Specialists form an operational team that uses both direct customer interactions as well as scalable solutions to engage with our global customers. · Develop an understanding of our customers' business objectives and a strategy for supporting the cu ...

  • Only for registered members South Jordan Full time

    This role combines Account Management and Enterprise Customer Success responsibilities into a single, strategic position focused on Lightspeed's largest and most complex customers. The Enterprise Customer Success Specialist will own the post-sale relationship for a portfolio of e ...

  • Only for registered members South Jordan, UT

    We're seeking a Customer Success–focused Implementation & Enablement Specialist to drive long-term customer value... · ...

  • Only for registered members Salt Lake City, UT

    The Associate Customer Success Specialist works as part of a strategic team to drive our customers' success in the most efficient ways possible. · ...

  • Only for registered members Salt Lake City, UT

    Lucid Software is the leader in visual collaboration and work acceleration. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. · ...

  • Only for registered members South Jordan, UT

    This role combines account management and enterprise customer success responsibilities into a single strategic position focused on Lightspeed's largest and most complex customers. The Enterprise Customer Success Specialist will own the post-sale relationship for a portfolio of en ...

  • Only for registered members Salt Lake City, UT

    We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. · Develop an understanding of our customers' business objectives and a strategy for supporting the custome ...

  • Only for registered members Salt Lake City, UT Remote job

    We believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education ...

  • Only for registered members Salt Lake City $75,000 - $100,000 (USD)

    We are seeking a dynamic and results-oriented Customer Success Product Specialist to become a technical subject matter expert for our International Canvas family product line, · supporting our global customer base. You will play a pivotal role in empowering our Customer Success M ...

Jobs
>
Lehi