- Manage equipment and garment inventory
- Contact caregivers and family to schedule fittings
- Conduct evening and weekend activities as needed
- Travel to patient homes for fittings or follow-up visits
- Disclose any family relationships with potential referral sources
- Program equipment according to prescribing physician orders
- Measure patients and determine correct garment size
- Train patients and caregivers in LifeVest use
- Obtain patient signatures on the Patient Agreement and WEAR Checklist
- Fax signed agreements to ZOLL within 24 hours
- 1 year of professional patient care experience (not family caregiver)
- Patient experience must be documented on resume
- Willingness to undergo background check
- Florida and Ohio candidates must complete level 2 screening (fee not paid by ZOLL)
- Disclosure of personal NPI number (if applicable)
- Valid driver's license and car insurance
- Willingness to pay for additional training and vendor credentials (e.g., DME/RepTrax)
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Patient Service Representative - Grand Rapids - ZOLL LifeVest

Description
Job Title: Patient Service Representative (PSR)
We are seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest wearable defibrillator.
The LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living while having the peace of mind that they are protected from SCA.
This opportunity is ideal for healthcare professionals with patient care and teaching experience who want to supplement their income. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest, following up as needed to ensure patient understanding and satisfaction.
Key Responsibilities:
Requirements:
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