Customer Service Representative - Sterling, VA
6 days ago

Job summary
The Customer Service Representative (CSR) is responsible for handling incoming customer calls scheduling rescheduling requested services selling cross-selling memberships reviewing technicians daily schedules responding to customer texts voicemails following up on missed service payments as needed.Responsibilities
- Answer incoming calls assist customers with scheduling rescheduling services
- Sell cross-sell memberships other service offerings
- Review technicians daily schedules ensure efficiency
- Respond customer texts voicemails timely manner
- Follow up missed service payments needed
- Provide exceptional customer service addressing customer concerns inquiries
Job description
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