Guest Services and Loyalty Manager - Charlottesville
1 week ago

Job summary
The Loyalty and Experience Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.Responsibilities
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. ,
- Maintain continuous liaison with management, reservations desk and housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations. ,
- Liaise with Front Office/for details of groups, VIPs, Select Guest, promotions and packages. ,
- Communicate directly with guests, both in person and by telephone.
Job description
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