Lead Application Support Engineer - Tampa Oaks - Clearly Agile

    Clearly Agile
    Clearly Agile Tampa Oaks

    1 week ago

    Description

    Lead Application Support Engineer

    Location: Remote

    Overview

    We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands-on second level of support, handling escalations from the Help Desk and ensuring stability, security, and performance of key business systems.

    In addition, this position will be responsible for directing a small, distributed team — one Support Engineer (London) and one nearshore/local Support Engineer — to ensure timely, high-quality support delivery.

    Key Responsibilities

    Team Leadership

    • Oversee and mentor a team of support engineers (London & nearshore/local)

    • Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process.

    • Develop and promote best practices in troubleshooting, documentation, and communication

    Application Support & Operations

    • Manage and coordinate the lifecycle of application patching, version upgrades, and routine maintenance for both custom and vendor applications, including creating status reports, developing schedules for deliverables, deployment of fixes and communications

    • Provide 2nd-level support for Legal and Corporate Service applications

    • Handle escalations from the Help Desk and direct requests from end users

    • Diagnose and resolve bugs, escalating to development teams when necessary

    • Monitor system automated tests and health checks and create action plans for any issues

    • Ensure system stability, performance optimization, and data integrity

    Technical Responsibilities

    • Perform scheduled maintenance tasks and operations to keep applications running smoothly

    • Support and troubleshoot web applications, web servers, and database connectivity

    • Understand how web servers and databases interact across client/server environments

    • Manage group-based security and user access controls

    • Support process improvements and contribute to automation initiatives

    Continuous Improvement

    • Analyze incident trends and identify opportunities for improvement and incident prevention

    • Document standard operating procedures, best practices, and known error resolutions

    • Recommend improvements to application lifecycle management and support models

    Qualifications & Skills

    • 5+ years of experience in application support, system administration, or IT operations

    • Strong background supporting web applications and Microsoft server technologies

    • Understanding of client/server architectures, web servers and database systems (SQL Server or similar)

    • Knowledge of HTTP/HTTPS, SSO, SSL/TLS, and group-based security models

    • Experience in patching and upgrading applications

    • Familiarity with legal systems or corporate service applications is a plus

    • Proven ability to lead small teams and manage workloads effectively

    • Knowledge of incident, change, and problem management frameworks (ITIL certification a plus)

    • Excellent communication, problem-solving, and documentation skills

    • Experience working remotely with distributed or global teams

    Benefits

    ABOUT THE COMPANY

    ClearlyAgile is one of the fastest growing Agile companies in the Tampa Bay area. We foster career growth and are focused on having fun while delivering quality products and services to our clients. With Unlimited Paid Time Off; 10 paid holidays; Medical, Vision and Dental benefits that start on your first day; Share Apprecition Rights; 401(k); paid training certifications; and very competitive compensation plans, ClearlyAgile strives to listen to and invest in its most important people.

    Our Mission: Transform our customer's businesses using Agile methodologies and principles to help them succeed in a flexible, collaborative, self-organizing and fast-paced environment.

    Our Values: We hire and reward based on our core values.

    • Show Your Passion - Have passion for what you do. Be an active learner with a commitment to grow. Attend and participate in events

    • Be a Champion of Agile - Spread the word. Back it up with examples, case studies, and data points. Lead by example.

    • Teamwork - Be cooperative and collaborative while maintaining a team-first mindset.

    • Customer-centric - Always focus on the client and their customers. See the world from their perspectives.

    • Quality - Maintain a sense of pride in the quality of your work and the collective work of the team.

    • Be a Leader - Empower yourself to make decisions and don't be paralyzed by fear of failure.

    We are an equal opportunity employer and committed to a diverse workforce.

    To learn more about us visit our website

  • Engineer II MacDill Air Force Base, FL

    2 days ago

    Only for registered members Tampa Oaks

    LTC Solutions busca un Ingeniero II con experiencia en campos relacionados para trabajar en MacDill Air Force Base, FL. Se requiere título universitario en ingeniería y 5-12 años de experiencia. · Fornecer orientación a ingenieros junior. · Realizar comentarios técnicos sobre esp ...

  • Lead Engineer, Civil

    2 days ago

    Only for registered members Tampa Oaks

    About this job: Lead Engineer will support our Civil Department with land development and civil engineering practices for electrical substations and transmission line right-of-way. · ...

  • Waterproofing Consultant

    1 day ago

    Only for registered members Tampa Oaks

    Allana Buick & Bers is seeking a Waterproofing Consultant to help expand their service offerings in roofing and wall design engineering. · ...

  • Project Engineer, Distribution

    2 days ago

    Only for registered members Tampa Oaks

    About Pickett: we are an innovative surveying and engineering company with over 60 years of experience in the US and Caribbean. · We solve problems that matter and we are looking for passionate individuals to join our team. · Provide engineering design and permitting support for ...

  • Manager of Engineering, Civil

    2 days ago

    Only for registered members Tampa Oaks

    We are seeking a Civil Engineering Manager to support our Civil Department with land development and civil engineering projects for electrical substations and transmission line right-of-way. The ideal candidate will have 15+ years of related engineering experience, a Bachelor's d ...

  • Engineer, Lead

    2 days ago

    Only for registered members Tampa Oaks

    Develop solution architecture (SA) and resolve complex issues in a variety of projects through the implementation of requirements analysis, expertise support, and project supervision. · ...

  • Civil Engineering Interns / Co-ops - Summer 2026

    2 days ago

    Only for registered members Tampa Oaks

    Langan is seeking a Civil Engineering Intern or Co-op to join its collaborative team in Tampa, FL. · ...

  • AI Engineer

    2 days ago

    Only for registered members Tampa Oaks

    We are a premier enterprise AI company delivering transformative financial benefits to our client base utilizing our proprietary AI ecosystem Maestro. · The platform’s AI pipeline automates the understanding of our client’s domain, the identification of operational anomalies with ...

  • Protection and Control Engineer

    2 days ago

    Only for registered members Tampa Oaks

    +Job summary · Tampa Electric Company seeks Protection and Control Engineer for substation protection development relay settings consulting guidance relating to distribution substation protection.+ · +ResponsibilitiesConsulting with Electric Delivery's System Security Department ...

  • SATCOM Network Engineer

    2 days ago

    Only for registered members Tampa Oaks

    MetroSys seeks a SATCOM Network Engineer to support global satellite communication networks. · Monitor global SATCOM networks and iDirect systems. · Perform quality control on iDirect options files and Remedy tickets. · ...

  • Project Engineer, Transmission Lines

    2 days ago

    Only for registered members Tampa Oaks

    +Job summary · Pickett busca Ingeniero/a en Proyectos para diseñar líneas eléctricas. · +Bachelor's in Engineering (required) · Professional Engineer (PE) certification (preferred) · ...

  • PLC Programmer

    2 days ago

    Only for registered members Tampa Oaks

    An established Systems Integrator is hiring a PLC Programmer for ongoing projects in the Tampa area. · Company vehicle available for after-hours useDental insurance (Full Family coverage paid by employer)<li<Vision insurance (Full Family coverage paid by employer)<li<Life insuran ...

  • Civil Engineer

    2 days ago

    Only for registered members Tampa Oaks

    Langan is seeking a Civil Engineer to join its collaborative team in Tampa, FL. · ...

  • Sr Process Controls Engineer

    2 days ago

    Only for registered members Tampa Oaks

    Designs, develops, · and troubleshoots electronic systems, · components or circuits for use within · a manufacturing environment. · ...

  • Senior Principal Highway Engineer

    2 days ago

    Only for registered members Tampa Oaks

    The Senior Highway Engineer candidate will be responsible for managing the roadway/highway analysis and design, plans production, specifications, reports, and estimates efforts on large scale conventional and design-build projects for FDOT and county clients. · ...

  • Water Resource Design Engineer

    2 days ago

    Only for registered members Tampa Oaks

    A Water Resource Design Engineer will play a critical role in designing and implementing projects focused on restoring the Everglades. · ...

  • Roadway Engineer

    5 days ago

    Only for registered members Tampa Oaks

    +Dewberry is seeking a Roadway Engineer in our Tampa office to grow and strengthen our transportation design practice. This is an excellent career opportunity to join a nationally recognized multi-disciplined engineering firm providing planning and design services to the Florida ...

  • Account Manager

    2 days ago

    Only for registered members Tampa Oaks

    This role is ideal for a relationship-focused sales and capture professional who excels in fast-paced environments, builds customer trust, and drives engineered solutions to closure. · • Unlimited earning potential with competitive base salary + commission. · • One of the South' ...

  • Environmental Remediation Project Engineer

    2 days ago

    Only for registered members Tampa Oaks

    We are seeking an Environmental Remediation Project Engineer to support and manage a variety of projects using innovative remedial technologies to address various contaminants in soil, groundwater, industrial wastewater, stormwater and air. The right candidate will enrich our tea ...

  • DevOps and Tools Engineer

    2 days ago

    Only for registered members Tampa Oaks

    We are looking for a Senior DevOps Tools Engineer to support our Corporate Systems team. · ...

  • Geotechnical Engineering Intern / Co-op - Summer 2026

    2 days ago

    Only for registered members Tampa Oaks

    Langan is seeking a geotechnical engineering intern/co-op to join its collaborative team in Tampa FL This individual will serve a key function in providing assistance with technical aspects of diverse geotechnical projects both small and large scale In this role you will have the ...

Jobs
>
Lead application support engineer