Sales Manager, Residential - Round Rock, Texas, , United States

Position Overview: · Oversees the development and performance of the Outside Sales team in the Round Rock, TX (Austin) market. Responsible for recruiting, staffing, and leading the team to drive sales growth and maximize profitability, while upholding Emerald Lawns' commitment t ...

Job description

Position Overview:

Oversees the development and performance of the Outside Sales team in the Round Rock, TX (Austin) market. Responsible for recruiting, staffing, and leading the team to drive sales growth and maximize profitability, while upholding Emerald Lawns' commitment to exceptional customer service. Develops and implements strategies to expand the customer base within the local market. Consistently represents Emerald Lawns' in a positive and professional manner.

This is a salary, exempt position. Pay is dependent on experience.

This position is also eligible for an annual performance bonus based on branch performance in key metrics.

Responsibilities:

• Develop branch-level sales plans and forecasts. Ensures effective control of sales results to be certain that the achievement of sales objectives is within designated budgets.
•  Assists in the execution of marketing programs (door-to-door, direct mail, inside, outside) to ensure the profit growth and expansion of Emerald Lawns' services. 
• Compiles lists of prospective customers for use as sales leads, based on information from direct mail and other advertisements, community activities, trade shows and business seminars, and other resources. Assists in closing sales as needed.
• Works to resolve customer complaints regarding sales and service. Analyzes and distributes new sale cancellation requests in an attempt to retain customers.
• Plans and conducts ongoing training for sales personnel in customer service skills, selling techniques, and safety policies and procedures.
• Determines work procedures, prepares work schedules, and expedites workflow. Tracks hourly, daily, and weekly, sales efficiencies of each salesperson.
• Develops, implements, and maintains performance standards, measurements, and corrective devices through which approved plans and goals are accomplished within the sales organization.
• Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the sales function. Evaluates staff performance, make salary recommendations, and administer disciplinary actions consistent with company policy.

 Education and Experience Requirements

• 2 - 3 years of related experience in the lawn/horticulture agronomic field required, or an equivalent combination of education and experience
• 1 - 2 years of supervisory experience required
• 2-3 years of outside sales experience required
• Certificates, licenses, and registrations as required by federal and state law

 Knowledge, Skills, and Abilities

• Demonstrated knowledge of the organization, products, and/or services.
• Strong understanding of customer and market dynamics and requirements.
• Proven leadership skills with the ability to influence and motivate sales teams to achieve results.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
• Ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, specialists, customers, and the public.
• Ability to define customer problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Other required knowledge skills & abilities include but are not limited to the following:  Attention to Detail, Organizational skills, Adaptability, and Flexibility.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Must possess a valid driver's license and demonstrate the ability to drive safely while adhering to all traffic laws and regulations. 

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Regularly required to:

• Sit or stand
• Walk on uneven surfaces or climb stairs for extended periods
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use vision abilities for close, distance, color, peripheral, depth, and focus
• Lift up to 25 lbs independently
• Bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 Adverse Conditions:

• Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions
• Subject to exposure to animals and insects. Regular and punctual attendance is essential to ensure quality customer service, foster teamwork, and maintain high standards.

Must Haves:

• Ability to pass a pre-employment background screening and drug test (THC excluded).
• Ability to prioritize, multi-task, and work independently or as part of a team.
• Must have the ability to work outside of normal scheduled hours, as needed to support business needs.
• Encourage a positive team atmosphere & willingness to help others