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    L2/L3 Executive Support - Boston, United States - ASK Staffing

    ASK Staffing
    ASK Staffing Boston, United States

    2 weeks ago

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    Description
    Job Title : L2/L3 Executive Support

    Location : Boston, MA (Onsite from day one)

    Duration : 12 months contract

    Responsibilities and Qualifications
    • Minimum 5 years of forward facing EUC Support experience. Executive Support Experience (Plus)
    • MS Windows/LINUX (Plus)/Conferencing (Audio/Visual)/MS TEAMS Meetings (Plus)/MS SCCM, Software Center/EUC Security/Corporate Enterprise Support Experience
    • Professional Appearance and Communications
    • TEAM Work Environment Experience.
    JOB DESCRIPTION

    Job Requirements

    The IT Senior Engineer/Team Lead shall provide oversight to ensure that information

    systems and infrastructure are in accordance with defined requirements, ensure established

    processes are followed and that requirements management practices are in place and

    conform to system standards. The IT Team Lead shall work on-site and may be required to

    travel to locations to support meetings or other activities in support of assigned work. Taking

    direction from the Operations manager, the incumbent provides a full range of services

    essential for the operation of client computers and peripherals that are maintained by Local

    Services. This is a senior-level technical position, requiring a wide variety of experience in

    supporting technology in a complex environment. The incumbent will have demonstrated

    advanced, in-depth experience with implementing; configuring and supporting Windows

    based computers. In-depth proficiency and knowledge and hands-on experience supporting

    servers and network technology is also required to be successful in this position. The

    incumbent will provide work guidance or orientation for non-routine procedures, complex

    issues, and implementation. Duties include level 2 and 3 support of IT applications, products

    and services; configuring, installing, and securing computer hardware, software, servers and

    peripherals. Updates the technical inventory database and tracking system to reflect current

    request status and builds an array of technical documentations.

    The incumbent will research, analyze, pilot and repair complex computer hardware and

    software problems; will have strong skills in customer service, communication and

    collaboration in team environment supporting techs to resolve complex problems. An indepth

    knowledge and demonstrated expertise of desktop systems and their interaction with

    infrastructure including network, servers, identity management and other integrated

    technologies is required. The incumbent must have experience implementing and

    supporting complex, integrated systems. Work is subject to general review and approvals of

    the supervisor(s).

    Position Responsibilities

    a) Exceptional communication skills.

    b) Knowledgeable about current Microsoft Office Suites.

    c) Familiar with backup technologies (VEEAM, Crash plan, Veritas NetBackup etc.).

    d) Familiar with anti-virus technologies (McAfee ePO / Symantec Endpoint Protection,

    AV Defender, etc.).

    e) Familiar with software deployment technologies (SCCM, Altiris, Ghost, any

    repackaging tools).

    f) Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).

    g) Familiar with remote access technologies (VPN, dial-up, terminal services).

    h) Knowledgeable about current Microsoft Windows operating systems.

    i) Thorough understanding of hardware and peripherals with experience supporting

    Microsoft operating systems in a networked environment; Windows 7 and above.

    j) Experience and skill administering enterprise Microsoft SCCM.

    k) Excellent verbal and written communication skills.

    l) Self-starter and ability to manage own time effectively.

    m) Strong organization skills.

    Minimum Qualifications requested but not required

    a) 4-year Bachelor's degree.

    b) Relevant certifications (MCP, CCNA, etc.)

    c) Experience in customer service

    d) Proven analytical, troubleshooting and problem solving skills.

    e) 4-5 years of technical support or 2 - 3 yearsÂÂ junior system administrator experience.
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