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Service Manager
1 week ago
Myomo, Inc. Boston, United StatesHave you ever felt that healthcare as an industry represents opportunities for growth? That - while treatments and outcomes are more impressive than ever due to many advancements of modern medicine - the patient experience still leaves much to be desired? · Would you like to be p ...
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Service Manager
3 weeks ago
Windsor Property Management Company Boston, United StatesPosition at Windsor Communities Service Manager | The Victor by Windsor - Boston, MA - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manage Service Manager, Manager, Prop ...
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Service Manager
2 weeks ago
Udr, Inc. Boston, United StatesOversee the efforts of property in the areas of inspection, maintenance, and repair. This position's time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspect Service Manager, Manager, Cus ...
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Service Manager
3 weeks ago
UDR - Opening Doors to your future Boston, United StatesUDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 100 Pier 4 our apartment community (360 homes) located in Boston, MA. · Pay Rate: $39-$42/hr. · GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenan ...
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Service Manager
3 days ago
Windsor Communities Boston, United States· Position at Windsor Communities · Service Manager The Victor by Windsor - Boston, MA · At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedication ...
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Service Manager
2 weeks ago
UDR Boston, United StatesUDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 100 Pier 4 our apartment community (360 homes) located in Boston, MA. · Pay Rate: $39-$42/hr. · GENERAL SUMMARY OF DUTIES:Oversee the efforts of property in the areas of inspection, maintenanc ...
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Service Manager
1 week ago
Sunbelt Rentals Boston, United StatesLocation: · Location: · Service Manager · in · Boston, MA · at · Sunbelt Rentals · **Location:** · **Experience:** · Not Specified · **Job Description** · **Join Our Team** · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pu ...
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Service Manager
2 weeks ago
MetLife Services and Solutions, LLC Boston, United Statesand Requirements · Role Value Proposition: · This role manages Account Manager (AM), Client Service Consultant (CSC) and Sales Coordinator (SC) associates for a Regional Market service team within the Northeast Region. Drives quality broker and customer service experiences and ...
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Service Manager
1 week ago
Bay Cove Human Services, Inc. Boston, United StatesService Manager - Bradston Day Habilitation · Boston, MA, USA · Req #2635 · Friday, April 19, 2024 · Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and c ...
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Service Manager
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Shy Bird Boston, United StatesService Manager- Kendall Square · Mission: We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team me ...
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Service Manager Residential Construction
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Sleeping Dog Properties Boston, United States PermanentSleeping Dog Properties is a Boston-based design-build company founded in 1993. We have chosen to specialize within the construction industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest residential, ...
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Managed Security Services Manager
2 weeks ago
Ceres Group Boston, United StatesJob Description: · The Managed Services Manager is responsible to ensure our Delivery Services meets the needs of our customers in an ever changing environment as cyber threats continue to evolve. The Manager must be passionate about cyber security and the drive to continue to ev ...
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Service Maintenance Manager
2 weeks ago
The Community Builders, Inc. Boston, United States*On site apartment available for the Service Maintenance Manager · Position Description: · Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and mainte ...
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Manager Patient Services
1 day ago
East Boston Neighborhood Health Center Boston, United StatesThank you for your interest in careers at EBNHC · Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on th ...
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Patient Services Manager
1 day ago
Aramark Boston, United StatesJob Description · Aramark Healthcare+ is seeking a Patient Services Manager for Boston Children's Service Response Center in Waltham, MA. · The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for devel ...
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Service Maintenance Manager
1 week ago
The Community Builders, Inc. Boston, United States*On site apartment available for the Service Maintenance Manager · Position Description: · Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and mainte ...
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PATIENT SERVICES MANAGER
3 days ago
Morrison Healthcare Boston, United States**PATIENT SERVICES MANAGER (FOOD SERVICE) - Boston Medical Center - Boston, MA** · **Boston, Massachusetts 02127** · **Posted Date:** Mar 3, 2021 · **Morrison Healthcare** is a leading national food and nutrition services company exclusively dedicated to serving more than 600 ...
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Career Services Manager
3 weeks ago
More Than Words Boston, United StatesAbout More Than Words · More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their ...
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Professional Services Manager
2 weeks ago
Skyword Boston, United StatesJob Description · Job Description Description Skyword's Professional Services Manager (PSM) serves as an account manager, advisor and strategist, collaborating closely with the Account Director to oversee program execution and fulfillment. The Professional Services Manager owns ...
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client service manager
3 days ago
Compass Group USA Boston, United StatesCLIENT SERVICE MANAGERClick Here to Apply OnlineJob Description Canteen We are hiring immediately for a Client Service Manager position.This role will require travel to account locations. Candidate should should reside in MD., DC., CT., NY., or Boston areas. Note: online applicat ...
Technical Services Manager - Boston, United States - BRIOHEALTH SOLUTIONS INC
Description
Job DescriptionJob Description
BrioHealth Solutions is seeking a Technical Services Manager to build and maintain a Technical Services Team Technical Services Team which provides technical support for the BrioVAD system and peripherals.
This position is also responsible for providing Field Service Engineers with guidance, planning, and opportunities for professional growth within the company.
This position provides input and guidance towards creating and maintaining the company's technical literature.The position is also responsible for creating, defining, and implementing short- and long-term Technical Service projects that support the INNOVATE IDE study and commercialization strategies and objectives.
In addition to providing leadership to the Field Service Engineers, this position also maintains a relationship with R&D, Quality Assurance, Clinical Affairs, Marketing, Regulatory and Clinical Services teams and provides high-level technical support for BrioHealth Solutions products.
POSITION RESPONSIBILITIES
The following are essential job functions .
Management and Leadership
Develop and manage comprehensive field technical services strategy for Technical Service Engineers/Field Service Engineers, and conduct regular meetings to ensure all tasks are progressing appropriately within the context of the Technical Services business plan.
Lead, mentor, and manage the Field Technical Services team, setting performance expectations and fostering a culture of excellence.Responsible for all leadership responsibilities for the technical service engineers.
Process and Product Improvements
Evaluate current Technical Services processes and programs; work collaboratively to optimize efficiencies.
Assist R&D with new and/or optimized product formulations, utilizing knowledge gained by product and application specific fieldwork.
Collaborate closely with Quality Assurance, Clinical Services, Sales, Clinical Affairs and Customer Service teams to ensure alignment with all technical activities.
Technical Reference MaterialAlong with company management, identify gaps in technical product and application knowledge, and create a plan to acquire and organize all missing data.
Create and regularly update the product knowledge database, accessible to all relevant personnel.Collaborate with R&D, Quality Assurance, and Return Product Analysis teams to provide valuable feedback from the field, contributing to product improvements and identifying potential issues.
Customer ServiceResponsible for creating on call schedule to be able to monitor calls from customers (physicians, nurses, patients, and hospital and clinic staff)
Perform product and application troubleshooting and communicate regularly and effectively with affected stakeholders.
Participate with the planning and execution of on-site installation, training, and maintenance activities, ensuring smooth product integration and optimal device performance.
Develop and optimize service procedures, protocols, and documentation to ensure consistent and standardized service delivery.JOB SPECIFICATIONS
Minimum Education
BS in engineering or related field.
Minimum Experience
5-8 years of experience in the medical device industry, preferably in the technical services field is required. 2-3 years of experience managing people in a technical service setting is required.
Desired Experience
Experience with product development in an R&D setting highly desired. Experience in managing virtual teams is a plus.
KEY KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction .
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
About BrioHealth Solutions Inc
BrioHealth Solutions Inc., Inc.
is an advanced medical device company dedicated to the research, development, and commercialization of a miniaturized implantable ventricular assist system (CH-VAD) featuring total magnetic suspension (TMS) for the treatment of end-stage chronic heart failure.
With offices in the U.S. and China, we are growing our U.S. team in preparation for clinical studies and regulatory approval in the U.S. and Europe.#J-18808-Ljbffr
