Integrated Customer Experience Business Strategist - San Jose - Adobe

Description

JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor

The Opportunity

We are looking for an experienced Strategist to support strategic initiatives and business planning across our Integrated Customer Experience (ICX) team. ICX combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance , inquiries, or opportunities to expand their Adobe footprint. You will collaborate and work closely with partners across Sales & Support Delivery, Business Operations, Product Management, Customer Data Insights & Analytics, FP&A to drive forward critical initiatives. From developing the business strategies - such as financial ROI models, marketplace comparisons, and piloting concepts - to developing and implementing strategies to accelerate scaling the team, this role is at the forefront of operationalizing ground-breaking ideas to evolve the business.

It is a role that requires a combination of strategic expertise , curiosity, maturity and grit, with excellent judgment, and exceptional range (no task is too small to be performed with excellence). This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will deliver through strong relationships and use excellent communication to reach alignment across executive teams, keep projects on track, and have fun.

What You'll Do

• Partner with leadership to deliver strategic projects that enable the business to implement its highest priority initiatives ( e.g. technology evaluations, building our customer value creation story; scaling sales operations; etc.)

• Use data to conduct in-depth analyses across areas of the business ( e.g. customer segments / regions / product lines) to develop deep understanding of key drivers, identifying improvement areas and opportunities

• Manage day-to-day operational needs which may include leading complex multi-functional projects on behalf of VP of ICX

• Act as the strategic thought partner to various members of the Leadership team, helping craft the strategy for various business initiatives

• Encourage teams to break organizational assumptions and challenge status quo

What You'll Need to Succeed

• Strong interpersonal, analytical, and problem-solving skills, with a bent towards execution and results

• Ability to synthesize complex ideas and extract the significant nuggets of information relevant to a particular audience

• Assertive approach and track record of strategic story telling with ability to lead and influence all levels of partners, from working teams to executive leadership

• Experience with planning process, and/or metrics and measurement desired

• Strong communication skills, written and verbal

• High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $103,900 -- $209,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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