Car Wash Lead - Gulf Shores, United States - cumberlandfarmsinc

Description

Position Summary:

Car Wash Lead will report directly to the Store Manager and be responsible for ensuring the daily car wash operation runs efficiently while maintaining high standards to the overall appearance and cleanliness of the car wash property. They will also be responsible for building strong guest relations and ensuring the highest quality car wash for our guests.

Responsibilities:

1. Manage day to day operations and communicates effectively with the Store Manager
2. Maintain the overall appearance and cleanliness of the car wash by performing cleaning of facility, equipment room, exterior grounds and vacuum area and ensures everything is kept in the appropriate place and organized
3. Ensures all equipment (Payment stations, wash equipment, power washer, vacuums) are kept operational. When an issue does arise they are able to resolve the issue or submit a Service Channel ticket
4. Greet all guests in a friendly manner to make them feel welcomed and appreciated and provides assistance, when needed, in any area concerning car wash process or at the vacuums
5. Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner
6. Ability to work in a fast paced work environment
7. Should be able to know how to use certain equipment for them to be able to work efficiently in an automated facility
8. Assist in the training of any Team Member that will assist with the Car Wash or new Car Wash Specialists
9. Assist Store Manager in-store with any duties needed when the Car Wash is closed or during slow business times due to poor weather

Working Relationships:

Store Manager, Car Wash Program Manager, District Manager, Store team members, Company personnel, and various vendors.

Minimum Education: N/A

Preferred Education: High School or GED

Minimum Experience: 3 months as a Guest Service Associate with EG America or previous car wash experience

Preferred Experience: 6 -12 months car wash, retail, guest service, or restaurant

Licenses/Certifications: N/A

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Organized and ability to work independently
• Team oriented; willing to give extra effort to help others

Hours & Conditions:

Scheduling This position is Full-time and involves working a variety of hours, day and night, as EG America Car Wash and retail locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Travel 5% - to cover other locations as need

Hours & Conditions Full time hours)

Other Specialized work attire requirements

Physical Requirements Ability to stand/walk 8 hours a day; ability to lift 40 lbs, reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures).