- Providing superior member service as defined in the credit union vision, mission and values.
- Examining, evaluating and authorizing independent judgment to grant/recommend approval or denial of loan application for consumer loans, home equity lines of credit, or credit card accounts.
- Initiating outreach to members to build relationships by interviewing applicants to anticipate needs and explaining new, improved, or existing Dupaco products and services to bring business to Dupaco.
- Meeting or exceeding the minimum standards of member plan participation of GAP/DPW, MBP, Loan Payment Protection, etc. as set by the credit union in order to achieve individual, department, and corporate goals.
- Successfully demonstrating effective selling skills and behaviors.
- Maintaining a general understanding of Dupaco's consumer loan policies and serve as a resource for other lenders throughout the credit union for lending solutions, appropriate structuring of loans, etc.
- Analyzing application financial status, credit and asset evaluation to determine feasibility of granting loan.
- Exhibiting a thorough knowledge of credit union products and services.
- Compiling loan package and facilitate negotiation of loan structure with applicant, including fees, loan repayment options and other credit terms.
- Reviewing, processing and ensuring direct loan agreements and documentation are complete, accurate, and prepared according to policy for scanning.
- Determining eligibility for membership and establish new member accounts that lead to long-term relationships.
- Initiating Money Makeovers and Credit History Lessons that would benefit members.
- Bachelor's degree or equivalent experience.
- 1+ years consumer lending or related experience.
- Ability to analyze situations, exercise judgement, and make educated decisions.
- Ability to perform mathematical calculations.
- Excellent verbal and written communication skills.
- Must be self-starter with high energy and motivation.
- Positive energy, openness to coaching and feedback.
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Consumer Outbound Lending Consultant - Dubuque, United States - Dupaco Community Credit Union
Description
At Dupaco, this "people helping people" philosophy means more than just serving their financial needs - it also means working to improve their lives as a whole. The remarkable individuals on our Consumer Outbound Lending team impact the lives of so many members in so many ways. It all starts with a simple connection. Over time, you become their go-to person because they know they can always count on you to look out for their best interest. As a Consumer Outbound Lending Consultant, what starts as a simple connection will have a lasting impact on our member's lives
You'll be:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
