Director of Resident Services - Berkeley - Bullpen

    Bullpen
    Bullpen Berkeley

    15 hours ago

    $120,000 - $220,000 (USD) per year * Real Estate
    Description

    Senior Resident Services Manager / Director

    Location: Berkeley, CA

    Compensation: $90,000 – $110,000 base

    Reports To: Director of Property Management

    About the Opportunity

    We are seeking a Senior Resident Services Manager (open to Director-level for the right candidate) to oversee resident operations and experience across a dynamic, student-oriented multifamily portfolio in Berkeley, CA.

    This is a highly visible leadership role responsible for operational execution, compliance, resident satisfaction, and team management within a rent-controlled environment. The ideal candidate brings strong Berkeley market knowledge, Rent Board experience, and the ability to lead both full-time and student-facing teams.

    What You'll Do

    Department Leadership

    • Directly manage a team of 3 full-time Resident Services professionals
    • Provide oversight to 7 student staff members (indirect reports)
    • Establish KPIs, accountability structures, and performance standards
    • Lead hiring, onboarding, and coaching efforts
    • Serve as escalation point for complex resident matters

    Resident Experience & Operations

    • Standardize resident service workflows and documentation
    • Oversee onboarding, renewals, and move-out processes
    • Monitor resident satisfaction trends and intervene when needed
    • Partner cross-functionally with Leasing, Facilities, and Operations

    Compliance & Risk Management

    • Navigate Berkeley Rent Board regulations and hearings
    • Ensure adherence to rent control, fair housing, and local ordinances
    • Oversee documentation, notices, and compliance tracking
    • Identify and mitigate operational risk

    Financial Oversight

    • Review delinquencies, collections strategy, and ledger adjustments
    • Track retention performance and renewal data
    • Support budget oversight related to resident services

    What We're Looking For

    • 5+ years of property management or resident services leadership experience
    • Berkeley market experience required
    • Direct Rent Board experience strongly preferred
    • Experience managing teams (3–10 direct reports ideal)
    • Strong understanding of rent-controlled multifamily operations
    • Experience with Entrata, Yardi, or similar systems
    • Excellent escalation management and conflict resolution skills
    * This salary range is an estimation made by beBee
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