- Directly manage a team of 3 full-time Resident Services professionals
- Provide oversight to 7 student staff members (indirect reports)
- Establish KPIs, accountability structures, and performance standards
- Lead hiring, onboarding, and coaching efforts
- Serve as escalation point for complex resident matters
- Standardize resident service workflows and documentation
- Oversee onboarding, renewals, and move-out processes
- Monitor resident satisfaction trends and intervene when needed
- Partner cross-functionally with Leasing, Facilities, and Operations
- Navigate Berkeley Rent Board regulations and hearings
- Ensure adherence to rent control, fair housing, and local ordinances
- Oversee documentation, notices, and compliance tracking
- Identify and mitigate operational risk
- Review delinquencies, collections strategy, and ledger adjustments
- Track retention performance and renewal data
- Support budget oversight related to resident services
- 5+ years of property management or resident services leadership experience
- Berkeley market experience required
- Direct Rent Board experience strongly preferred
- Experience managing teams (3–10 direct reports ideal)
- Strong understanding of rent-controlled multifamily operations
- Experience with Entrata, Yardi, or similar systems
- Excellent escalation management and conflict resolution skills
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Director of Resident Services - Berkeley - Bullpen
Description
Senior Resident Services Manager / Director
Location: Berkeley, CA
Compensation: $90,000 – $110,000 base
Reports To: Director of Property Management
About the Opportunity
We are seeking a Senior Resident Services Manager (open to Director-level for the right candidate) to oversee resident operations and experience across a dynamic, student-oriented multifamily portfolio in Berkeley, CA.
This is a highly visible leadership role responsible for operational execution, compliance, resident satisfaction, and team management within a rent-controlled environment. The ideal candidate brings strong Berkeley market knowledge, Rent Board experience, and the ability to lead both full-time and student-facing teams.
What You'll Do
Department Leadership
Resident Experience & Operations
Compliance & Risk Management
Financial Oversight
What We're Looking For
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Resident Services Coordinator
Full time HumanGood- Berkeley
-
Director of Resident Services
Only for registered members Berkeley
-
Director of Resident Services
Only for registered members Berkeley, CA
-
Resident Services Coordinator
Full time HumanGood- Oakland
-
Resident Services Coordinator
Only for registered members Oakland, CA
-
Resident Services Coordinator
Only for registered members Oakland, CA
-
Resident Services Coordinator
Only for registered members Richmond
-
Senior Resident Services Coordinator
Only for registered members Oakland, CA
-
Resident Services Manager
Only for registered members Oakland, CA
-
Resident Services Coordinator
Full time HumanGood- Alameda
-
Resident Services Manager
Full time Only for registered members Oakland
-
Resident Services Coordinator
Only for registered members El Sobrante
-
Resident Services Coordinator
Only for registered members El Sobrante
-
Resident Services Coordinator
Full time HumanGood- El Sobrante
-
Resident Services Coordinator
Full time HumanGood- San Pablo
-
Resident Services Manager
Full time Only for registered members Alameda
-
Resident Services Manager
Only for registered members Alameda
-
Senior Resident Services Coordinator
Only for registered members Oakland
-
Resident Services Coordinator
Only for registered members San Pablo, CA
-
Resident Services Manager
Only for registered members South Shore, Alameda, CA
