call center manager – hvac - Pinellas Park, FL

Only for registered members Pinellas Park, FL , United States

1 month ago

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Job summary

This call center manager will own full leadership of reps (performance accountability culture), daily KPI reports conversion booking % missed calls CSAT lead source tracking performance analysis budget awareness call boards live monitoring real-time decision making dispatch coordination with field technicians taking overflow calls when reps can't keep up you lead from the front.

  • You thrive in fast-paced high-volume environments
  • You hold people accountable without excuses
  • You understand how calls = revenue
  • You can read numbers act on them daily

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