Account Manager - Orlando - KSA Events

Description

Job Title: Account Manager

Location: Remote (9 months) + On-Site (3 months annually)

Type: Full-Time

Start Date: March

Reports To: Director of Operations

About KSA Events

KSA Events is a premier provider of student-athlete travel experiences, specializing in organizing competitive athletic events, tournaments, and training opportunities for high school teams from across the country. For over 30 years, KSA has partnered with athletic directors, coaches, and schools to design trips that combine elite-level competition, team bonding, and unforgettable travel experiences.

While our flagship events take place in Florida, KSA also proudly hosts competitions in Hawaii, New York, Denver, Southern California, Boston, Washington D.C., and other major cities. These destinations give student-athletes the opportunity to challenge themselves against national competition while creating lasting memories with their teammates.

Beyond the competition, we focus on providing seamless, full-service experiences — from scheduling and logistics to accommodations, training, and on-site support — so that coaches and players can focus on what matters most: the game.

At KSA, we believe sports have the power to inspire growth, build character, and strengthen communities, and our mission is to deliver experiences that do exactly that.

Position Overview

KSA Events is seeking an Account Manager to join our growing team This role is designed for someone who is organized, client-focused, and passionate about creating unforgettable travel experiences for student-athletes and their supporters.

You'll be the main point of contact for schools, coaches, athletes, and fans, managing all aspects of group travel logistics — from onboarding and registration through travel, on-site support, and post-event wrap-up.

This is a hybrid role: you will work remotely for 9 months of the year, managing accounts and travel planning, and spend approximately 3 months onsite executing events, including competitions, banquets, and special activities.

Our event seasons occur during three main timeframes each year:

• Spring: March – April
• Fall: Late August – Early September
• Winter: December – Early January

During these seasons, you'll be onsite supporting events. In the preparation months leading up to events, you will have occasional flex hours and evening commitments, including Zoom kickoff calls with clients. While these may take place outside of a standard 9–5, the time counts toward your normal workday. Importantly, you will never be required to work more than 8 hours in a day outside of live event weeks.

Key Responsibilities

Client Communication & Relationship Management

• Build and maintain strong relationships with assigned schools and clients.
• Serve as the primary point of contact for coaches, athletes, parents, and fans.
• Provide timely, clear communication throughout the entire planning and travel process.

Onboarding & Registration

• Collect onboarding documents (applications, schedules, parent sign-up sheets, agreements, deposits).
• Create and distribute registration packets for schools.
• Encourage athlete and fan registrations through daily/weekly reminder emails and texts.
• Maintain accurate Salesforce records for all assigned clients.

Travel Planning & Logistics

• Manage group travel logistics including hotel room blocks, airline reservations, itineraries, and package details.
• Generate and send weekly booking reports to coaches.
• Track and monitor client payments in coordination with the accounting team.
• Host departure calls with coaches 30 days prior to travel and send pre-travel communications.

On-Site Event Support (3 Months Annually)

• Serve as a travel coordinator on-site during events, assisting with guest needs and ensuring a smooth experience.
• Oversee hotel check-ins, transportation, banquets, team parties, and field experiences.
• Support coaches, athletes, and families during competitions and group activities.
• Troubleshoot and resolve issues quickly to protect the client experience.

Post-Event Wrap-Up

• Complete follow-up processes including surveys, refunds, and thank-you communications.
• Share feedback and lessons learned with the operations team to improve future client experiences.
  

Qualifications

• Experience in account management, travel planning, or event coordination.
• Strong organizational skills with the ability to manage multiple clients at once.
• Excellent written and verbal communication skills.
• Knowledge of CRM and Google Suite is required.
• Proficiency with Microsoft Office Suite; familiarity with other CRM or travel platforms a plus.
• Ability to work independently and collaboratively across departments.
• Flexibility to attend evening Zoom kickoff calls during prep season (time flexed within the workday).
• Willingness to work remotely for 9 months and onsite for 3 months annually during major event periods (travel, evenings, and weekends required onsite).

Key Competencies

• Apprentice Mindset: Eager to learn under leadership and grow into expanded responsibility.
• Client-Focused Mindset: Dedicated to creating seamless and enjoyable travel experiences.
• Organization & Time Management: Skilled at balancing multiple accounts and deadlines.
• Communication: Clear, professional communicator with clients and internal teams.
• Problem Solving: Quick thinker who can resolve travel, logistics, or event issues effectively.
• Team Collaboration: Works across departments to ensure the client experience is seamless.
• Adaptability: Thrives in a fast-paced environment with changing priorities.

Compensation & Benefits

• Competitive salary based on experience
• PTO, Healthcare stipend of $500 per month provided, travel opportunities/benefits
• Opportunities for professional growth in a collaborative, dynamic environment
  

How to Apply

Send your resume and cover letter to with the subject line:

• KSA Events Account Manager – [Your Name]