Hotel Front Desk Supervisor - Towson, United States - Sheraton Baltimore North

Description

Job Description

Join the team at the Sheraton Baltimore North as our Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Essential Job Tasks:

• Assists in the operations of the Front Desk by supervising all Guest Service associates
• Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
• Fills in at the Front Desk during busy periods or when staffing needs dictate
• Performs other duties as assigned by management

Other Tasks:

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

• Prior front desk supervisory experience
• Marriott experience

Sheraton Baltimore North Hotel simplifies travel in Towson, MD. Located near Johns Hopkins University, and Downtown Baltimore, our hotel in Maryland is ready to maximize your time in Towson. We provide you with the space and amenities you need to relax. Take in natural sunlight at our hotel's indoor pool or maintain your workout routine at our newly renovated fitness center boasting Life Fitness cardio equipment and free weights. Enjoy local Towson flavors at Rain 903, featuring delicious meals and an alluring atmosphere. Brewing fresh Starbucks coffee, The Coffee Corner invites you to enjoy pastries, sandwiches, and salads on the go before your day in Maryland. Our hotel's versatile venues transform to fit your needs, featuring over 21,000 sq ft of event space, ready to accommodate events of different sizes.