Patient Experience Navigator - Los Altos, CA, US
5 hours ago
Job description
About Kindbody
Kindbody's mission is to make fertility and family-building care affordable and accessible for all.
Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, Kindbody has been named to CNBC Disruptor 50, Fast Company's Brands that Matter, Forbes Best Startup Employers, Inc.'s Best In Business list of most admired companies, as well as Deloitte Technology Fast 500, which recognizes the fastest growing and most innovative technology companies in North America.
Kindbody is the leading U.S. fertility clinic network and global family-building benefits provider for employers on a mission to make fertility care more affordable and accessible for all. Kindbody serves patients at 26 state-of-the-art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries around the world. Trusted by more than 140 employers, Kindbody's physician-led model covers the full-spectrum of reproductive healthcare including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support. Kindbody is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health outcomes at lower cost. Kindbody has raised more than $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase's Morgan Health, GV, RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures.
About the Role
As an experienced Patient Experience Navigator reporting to our Practice Manager, you will promote and enhance the patients' health and experience by providing patient support through excellent attention to detail and proactive customer service. This role is a full-time position.
Responsibilities
Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion
Maintain clear communication with management about overall customer service
Comforting patients by anticipating patients' anxieties; answering patients' questions
Filing and retrieving patient records, maintaining patient accounts, using electronic medical records
Assist physicians with scheduling patients and troubleshoot scheduling issues
Attend all new patient visits for entirety of visit
Adhering to all standards, policies and procedures associated with safety, sanitation, confidentiality and company operations
Additional duties as requested
Who You Are
Two years or more of customer service experience is required
Two years of experience in a clinic or medical office setting is required
Experience in women's healthcare or fertility is required
Must have great communication skills and be a people-oriented person
Must be well-organized and efficient
Proficient at keeping patients records
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