Attendant, Front Services - Las Vegas, United States - Resorts World Las Vegas

Description

Overview:

Our Culture:

At Resorts World Las Vegas, our culture is YOU. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.

Summary Statement:

The primary responsibility of the Front Services Attendant is to properly represent Resorts World Las Vegas to arriving and departing guests by welcoming them, assisting with requests, escorting guests to their destination, handling and delivering luggage, as well as parking and pulling vehicles while selling the hotel services and features to our guests. All duties are to be performed in accordance with the department and the Resorts World policies, practices, and procedures.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an AmbassadorNo matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in SafetyIf you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in SecurityIf you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVSIf there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest ExperienceIf a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: Includes but is not limited to:

• Create a memorable arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing guest luggage when needed.
• Identify and explain hotel and suite facilities and features to guests; demonstrate the guest room technology upon their arrival.
• Anticipate guests needs; respond promptly and acknowledge all guests.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.
• Utilize company devices, equipment, tools and systems to manage assigned tasks and guest requests.
• Park and retrieve guest vehicles in a safe and efficient manner. You will operate all types of vehicles including, but not limited to oversize, manual, automatic and electric vehicles.
• Work within Resorts World Las Vegas and OSHA guidelines to prevent hazard, injury and an unsafe work environment.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Resolves guests concerns and problems and notifies Lead Front Services Attendant of problems beyond the scope of authority.

Required Qualifications: Includes but is not limited to:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to remain calm and composed in challenging situations.
• Active listening skills to understand customers' needs and concerns.
• Problem-solving abilities to address customer issues effectively.
• Multitasking skills to handle multiple inquiries or tasks simultaneously.
• Attention to detail to ensure accuracy in handling customer requests.
• Patience and empathy to provide a positive customer experience.
• Adaptability to work well in a fast-paced and dynamic environment.
• Teamwork and collaboration skills to coordinate with colleagues.

Preferred:

• Forbes or AAA knowledge.
• Working knowledge of Opera, HotSOS or other service optimization systems.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least one year of previous Front Services experience in a similar or related field.
• Must have a clean driving record and provide a current DMV report.
• Working knowledge of Microsoft Office.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to maintain accurate records of services provided to guests and able to handle multiple tasks simultaneously while at times working in busy and under stressful conditions.
• Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, team members and outside contacts while working under pressure and meeting deadlines.
• Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
• At least 21 years of age.

Preferred:

• Forbes or AAA knowledge.
• Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
• Previous experience working in a large, luxury resort setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses
• At least 21 years of age.