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- Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with users, escalation
- Documentation (updating internal SOP docs)
- Some in-office work (helping inventory organization, deskside support)
- Experience with Okta, Google Workplace, Microsoft Admincenter, Macbook/Macbook Air troubleshooting, Dell/Lenovo Laptop troubleshooting, macOS, WindowsOS
- Independent worker who is organized, and can track their own work with a minimum supervision
- Good communication skills in writing
- Proactive for communicating blockers, asking questions
- Self starter
Senior Information Technology Support Engineer - Chicago, United States - Maxonic
Description
Location: Onsite 5 days a week (Chicago, IL)
Duration : 6+ Months
Job Description:
Responsibilities
Qualifications: