Senior Information Technology Support Engineer - Chicago, United States - Maxonic

    Maxonic
    Maxonic Chicago, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Location: Onsite 5 days a week (Chicago, IL)

    Duration : 6+ Months

    Job Description:

    Responsibilities

    • Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with users, escalation
    • Documentation (updating internal SOP docs)
    • Some in-office work (helping inventory organization, deskside support)

    Qualifications:

    • Experience with Okta, Google Workplace, Microsoft Admincenter, Macbook/Macbook Air troubleshooting, Dell/Lenovo Laptop troubleshooting, macOS, WindowsOS
    • Independent worker who is organized, and can track their own work with a minimum supervision
    • Good communication skills in writing
    • Proactive for communicating blockers, asking questions
    • Self starter