Patient Services Coordinator Float - Western Springs - Illinois Bone and Joint Institute LLC

    Illinois Bone and Joint Institute LLC
    Illinois Bone and Joint Institute LLC Western Springs

    1 day ago

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    Description

    Job Summary

    The Patient Services Coordinator Float will deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services.

    Main Objectives:

    • To meet and exceed customer service expectations while executing front desk functions.
    • To execute established best practices relative to front office tasks.

    Responsibilities:

    1. Greet patients upon entry with a smile, pleasant welcome and establish eye contact.
    2. Answer phones with the established 'phone greeting' script.
    3. Follow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirements.
    4. Collect over the counter balances at the time of service.
    5. Provide new patients with insurance benefit and therapy cost explanation.
    6. Assist in patient account issue resolution.
    7. Responsible for daily duties which include but are not limited to: new patient preparation, intake procedures, new referral follow up, account balance review, pre-certification and authorization account management, reconciliation of payments, and voicemail retrieval.
    8. Scanning, faxing, and other clerical duties.
    9. Provide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon request.
    10. Assist in maintaining a clean and safe work environment.

    Requirements:

    • High school diploma.
    • Versed in technical skills such as EMR software; Windows; MS Office; Email access; internet.
    • Typing speed minimum 40 words per minute.
    • Medical office experience is a plus.

    Work Environment:

    Fast paced professional office setting. Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines. Varied work hours to include opening and closing shifts.

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