- Provides administrative support to the Sales and Service departments for complete Guest Experience.
- Respond to guest experiences via phone, e-mail, and letter or in person, advancing as appropriate.
- Assist with the department appointments for Mobile service & Sales leads.
- Leads all aspects of day to day oversight of Sales & Service leads.
- Develop and maintain Employee Communication
- Assist with the creation and distribution of department communications.
- Maintains department project planning, collaborates with internal and external partners, and provides regular reporting.
- Be responsible for department electronic files.
- Maintain the Guest Experience email and CRM accounts, responding to all comments in a timely manner and archive messages for documentation.
- Maintain team member communication log.
- Provide project support to department leadership as appropriate.
- Will perform other duties as assigned.
- Interpersonal communication includes high-level problem-solving and quick turnaround decision-making in demanding situations.
- Demonstrate solid understanding in programs such as Access, Excel, Word, and PowerPoint.
- Ability to be flexible, to coordinate and balance numerous priorities and projects and meet deadlines without sacrificing creative effectiveness.
- Maintain acceptable attendance and punctuality.
- Must be detail oriented.
- Strong project management skills and ability to multi-task.
- It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative.
- Make good decisions and decision-making skills, as well as ability to manage your own time.
- Ability to meet tight deadlines and work well under pressure.
- Strong organizational skills, time management skills and attention to detail required.
- This position is primarily Monday-Friday 9am – 5pm based, with occasional event evening and weekend shifts.
- Medical plans
- Dental plans
- Vision
- Life insurance paid by employer
- 401k Retirement plan & Employer match
- Paid Vacation
- Paid Personal Days
- Paid Holidays
- Employee Assistance Program (Family)
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Guest Experience Coordinator - Carol Stream, United States - Hawk Ford of Carol Stream
1 month ago
Description
Job Description
Job DescriptionHawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement
Responsibilities:
Key Skills, Attributes & Qualifications:
Benefits:
All offers for employment with the are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws. Hawk Ford Auto Group is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. We provide our employees with a robust employee benefits plan that focuses on our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
