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- Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
- Demonstrate critical thinking while adhering to Client established claims processes.
- Apply existing knowledge to assist with higher complexity claims and insurance inquiries
- Accurately respond to inquiries received from carriers and other third parties
- Demonstrate customer obsession and solid understanding of Client's insurance policies when communicating with all partners
- Utilize strong written/electronic communication. Primary method of communication in role is electronic. Telephonic communication is minimal
- High School Degree or equivalent
- Knowledge of US auto claims coverages
- 2+ years of auto claims management experience OR 1+ year bodily injury adjusting experience
- Proficiency with various computer operating systems
- Bachelor's Degree preferred
- Claims designation obtained or in progress a plus
- Experience with bodily injury claims handling experience with a major insurance carrier
- Advanced written and verbal communication skills
- Extraordinary attention to detail
- Ability to maintain quality in a fast-paced, high volume environment
- High degree of adaptability to meet changing business needs
- Proficient in multi-tasking through various technology platforms
- Compromises when necessary in order to help the team achieve goals
- Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert
- Demonstrated ability to enhance business process in the claims environment with a high degree of complexity
Senior Claims Consultant - Phoenix, United States - Vertisystem
