Desktop Analyst II - New York, United States - The Fountain Group

Description

Pay: $28-30/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
This is an onsite role. W2 Candidates only.
Description

• Troubleshoot hardware and software issues courteously and expeditiously
• Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
• Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
• Install basic PC software applications (MS Office, Citrix, etc)
• Stage and configure new and existing desktops/laptops/peripherals
• Act as first and second level support for computer upgrades and installations
• Assist in hardware and software asset management
• Assist in the hardware warranty repair process
• Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.

Requirements

• Must be proficient in PC and MAC.
• Provide meeting support, onsite support and remote support.
• Manage Tickets in ServiceNow or other ticketing system
• Skilled in application support
• Hardware breakfix support nice to have
• Asset Management experience nice to have

Who We Are:

The Fountain Group is a nationwide staffing firm with over 80 Fortune clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

4505 Woodland Corporate Blvd, Tampa, FL 33614

"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."