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IT Professional Associate - Griffin, United States - University of Georgia
Description
IT Professional Associate Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
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Posting Details
Posting Details
Posting Number
S12032P
Working Title
IT Professional Associate
Department
Auxiliary Information Technolo
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ).
The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education.
UGA
is currently ranked among the top 20 public universities in U.S. News & World Report.
The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.
UGA
employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the
UGA
Health Sciences Campus in Athens.
About the College/Unit/Department
College/Unit/Department website
Posting Type
External
Retirement Plan
TRS
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday – Friday.
Advertised Salary
$ 46,000 /yr - $ 50,000 /yr ; Commensurate with Experience
Posting Date
05/02/2024
Open until filled
Yes
Closing Date
Proposed Starting Date
06/01/2024
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ).Position Information
Classification Title
IT Technical/Paraprofessional/Professional
FLSA
Non-Exempt
FTE
1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Position Summary
This position is responsible for providing general client Information Technology support. Personnel in this position diagnose and resolve issues pertaining to standalone and interconnected systems hardware, software, peripherals, and network devices used by
UGA
personnel to perform assigned work duties.
This position directly addresses technical issues at the local level and acts as a technical liaison for resolving broader issues.
Both technical and interpersonal skills are utilized.Knowledge, Skills, Abilities and/or Competencies
Excellent customer service and problem solving skills.
A strong desire to learn and assist staff.
Excellent communication skills, both verbal and written, and the ability to establish and maintain effective working relationships with clients.
The ability to work independently and in collaborative team environments.
Physical Demands
Occasionally engage in strenuous activity, such as lifting up to 50 pounds, using a ladder, and crawling under desks. Occasional evening and weekend work.
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA
Credit Background Check website
.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check.
UGA
Background Check website
.
Duties/Responsibilities
Duties/Responsibilities
Perform Tier 1 and 2 support. Assist in deployment, maintenance and troubleshooting of all information technologies.
Diagnose and resolve issues related to personal computer hardware, tablets, operating systems, application software, data communications, video surveillance systems, point of sale systems, and other related peripherals.
Percentage of time60
Duties/Responsibilities
Assist with information technology projects and implementation. Assist clients with related questions regarding interaction with new technology. Provide support for the department's audio/visual and digital equipment. Manage the equipment checkout system for laptops, AV & digital equipment.
Percentage of time
20
Duties/Responsibilities
Create process documentation and provide point-of-use training to client. Maintain technology documentation. Assist organization with standards development and best practices.
Percentage of time
10
Duties/Responsibilities
Perform other related duties as assigned.
Percentage of time
10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Bill McGee
Recruitment Contact Email
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
1-3
3-5
5-7
7+
No
No Response
The Department of Labor
Goodwill
UGAEmployee
Other
Applicant Documents
Required Documents
Resume/CV
Cover Letter
List of References with Contact Information
Optional Documents
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