Dir, IT Service Ops - Fort Lauderdale

Only for registered members Fort Lauderdale, United States

1 month ago

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Job summary

The Director of IT Service Operations provides strategic and operational leadership for all technology support services across Charter Schools USA and related companies and stakeholders.

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Responsibilities

  • Provide leadership and oversight to State IT Directors ensuring consistent service quality across lines of business an locations including schools offices or events places of work
  • Manage the Service Desk team ensuring multichannel support phone ticketing chat in person is delivered efficiently within defined SLAs

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