Hospital Desktop IT Support - San Diego, United States - TEKsystems

    TEKsystems
    TEKsystems San Diego, United States

    2 weeks ago

    Default job background
    Description
    :

    Desktop IT support technicians will focus on a PC deployment and desktop support onsite at the Hospital.

    The role of the Desktop Technician is to manage all end user devices, access paths and printing functions relevant to device hardware, software and application problems, new installations, upgrades, and general assistance as reported or requested by staff and physicians of the Rady Children's Hospital and Health Community as applicable.

    The nature of the inquiries includes but are not limited to requests for assistance with the organization's computers, telephones, hand scanners, computers on wheels (COWS), personal devices, label printers, general printers and multiple function devices.

    Application installation, troubleshooting, and support is provided by the Technician.

    The Desktop Technician is assigned an area of the hospital to manage that includes all end user devices and relevant applications thereof.

    The incumbent accurately identifies problems, troubleshoots, and offers solutions and workarounds.
    Accurately communicates expectations regarding next steps and timelines for resolution.
    Coordinates with other End User Services staff regarding standard images, naming conventions and inventory control/ asset management.
    They also coordinate with other IS areas to resolve problems if necessary.
    Ability to handle large volumes of tickets and respond to them at any of the RCHSD or HC facilities.

    They will be able to do so, while maintaining a positive and professional voice and demeanor in a hectic, busy & sometimes stressful environment.

    Comprehension and retention of large and complex amounts of new information is required.
    Meeting minimum service level agreements is essential to the success of the incumbent and the team. Other duties may be assigned as required by business need.
    The incumbent will spend 80% of their time managing end user experiences or devices.

    The remaining time will be spent in individual or team projects, like new system deployment, assistance with large application go-live activities (Epic upgrades) and the introduction of new technology.

    Skills:

    Desktop, Troubleshooting, Support, Windows 10, Deployment
    Top Skills Details:

    Desktop,Troubleshooting,Support,Windows 10,Deployment
    Additional Skills & Qualifications:

    Certifications such as CompTIA A+ Certification, Linux Pro Institute Certification, Msft Cert Technology Spec strongly desired
    Delivering similar services in a hospital or healthcare environment
    Experience Level:

    Intermediate Level
    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.