NMCI Service Desk Lead - San Diego - Information Systems Solutions

    Information Systems Solutions
    Description

    Information Systems Solutions (ISS) seeks an experienced NMCI Lead to oversee and coordinate NMCI support operations including IT Store services, Moves/Adds/Changes (MAC), Mobile Device support, and WinDAR asset management functions. This role serves as the primary operational lead responsible for ensuring compliance with NMCI processes, maintaining service quality, and coordinating day-to-day activities across supported functional areas.

    Core Responsibilities

    • Serve as the primary point of contact for NMCI operational matters.
    • Coordinate daily activities across IT Store, MAC, Mobile, and WinDAR functions.

    The incumbent will ensure adherence to NMCI processes SLAs Navy compliance standards track performance metrics provide status updates leadership identify operational risks implement corrective actions needed provide task coordination workflow guidance.

    In addition the individual will oversee IT Store operations equipment issuance returns ensure accurate processing hardware software requests within NMCI systems maintain compliance property accountability asset tracking procedures support customer engagement hardware refresh lifecycle management.

    Moves Adds Changes MAC require validation network connectivity port activation workstation readiness minimal disruption operational users during execution mobile device support involves provisioning troubleshooting lifecycle management government-issued devices ensuring compliance Navy security policies configuration standards coordination device refresh replacement cycles.


    Why Work For ISS?

    The company values employee-focused family environment small business takes time get know employees vested interest helping achieve career goals regular social gatherings foster camaraderie comprehensive benefits package fully vested 401(k) matching program coverage family medical deductibles spot bonuses educational assistance further career requirements include secret clearance certifications IAT Level II such CySA+ Security CCNA - Security GICSP GSEC SSCP required skills include 5 years experience supporting environments strong understanding Navy IT policies workflows demonstrated experience in operating or lead capacity preferred qualifications include experience classified unclassified enclaves familiarity WinDAR knowledge service management communication skills salary range is negotiable based on qualifications

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