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    Store Manager - West Palm Beach, United States - Leafwire

    Leafwire
    Leafwire West Palm Beach, United States

    1 week ago

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    Description

    ** Store Manager**

    ** | West Palm Beach - Okeechobee Blvd, FL, United States**

    Posted Date 2/20/2022 Description **Job Title**: Store Manager

    **Department:** Retail

    **Reports To**: Area Manager

    **FLSA Status**: Regular-Exempt

    **ROLE SUMMARY**

    The Store Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned store. The Store Manager should support and motivate employees to perform at their highest while staying in compliance with the DOH and internally approved Standard Operating Procedures. You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the 'yes' mentality.

    **KEY DUTIES AND RESPONSIBILITIES**

    Maintain the highest level of presentation, customer service, and compassion to all patients

    Plan and implement strategies to drive service standards and attract new customers

    Coordinate daily customer service operations (e.g. sales processes, orders and payments)

    Perform monthly, quarterly and annual sales reviews and provide suggestions for improvement to the Area Manager

    Create reports, analyze and interpret retail data, such as revenues, expenses and competition

    Conduct regular audits to ensure the store is functionable and presentable

    Review, maintain and update all departmental SOPs and assure that any changes are communicated to employees and the most recent SOP versions are available

    Evaluate employee performance and identify hiring and training needs

    Supervise and motivate staff to perform their best

    Coach and support new and existing Patient Consultants

    Monitor retail operating costs, budgets and resources

    Monitor and maintain store inventory

    Communicate with clients and evaluate their needs

    Analyze consumer behavior and adjust product positioning, handle complaints from patients

    Research emerging products and use information to update the stores merchandise

    Schedule and analyze employee work times to ensure the store has adequate coverage daily

    **SKILLS AND QUALIFICATIONS**

    Bachelors degree preferred, four years related experiences and/or training or equivalent combination of education and experience

    Prior management experience, preferably in retail and/or customer service area is a plus

    Must have prior cash handling experience

    Must possess the ability to train, develop and evaluate a team of 40+ employees

    Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion

    Able to communicate in conversational English in order to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices

    Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures

    Ability to respectfully and politely interact with customers and team members

    **ADDITIONAL MINIMUM QUALIFICATIONS**

    Must possess a valid drivers license and a clear driving record

    Must be able to pass a level 1 and level 2 background check and drug screening

    Must be at least 21 years of age

    Must possess the mental and physical capacities necessary to perform the job duties

    **PHYSICAL REQUIREMENTS**

    Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance

    Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks

    Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions

    Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

    **WORK SCHEDULE**

    45+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends and holidays.

    ** Share this job**

    | MapTiler OpenStreetMap Address West Palm Beach - Okeechobee Blvd, FL

    United States

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