Customer Experience Representative - Dalton - Mountville

    Mountville
    Mountville Dalton

    2 days ago

    Description
    JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.
    ESSENTIAL FUNCTIONS OF THE JOB:
    • Process customer orders
    • Answer phone or email inquires
    • Provide product information and meet service requests
    • Track orders and coordinate correction of orders
    • Process inquiries on shipping status, pricing or invoicing information, and various website questions
    • Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
    • File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.
    Local Candidates Only **No Relocation Assistance Provided**
    QUALIFICATIONS:
    • Strong written and oral communication skills
    • Detail and task-oriented and possess creative problem-solving skills
    • Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
    • A team player with strong computer skills
    • Highly motivated, strong work ethic, sense of urgency, and is a self-starter
    • Post-secondary education or college degree preferred
    COMPENSATION: Starting at $18/hour. Based on experience and qualifications
    BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.
    WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.
    Equal Opportunity Employer

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