Customer Experience Specialist Alpharetta - Ingo Money

Ingo Money Alpharetta, United States

3 weeks ago

Description

Customer Experience Specialist Job Details Level Entry Remote Type Temporary Remote Position Type Full Time Education Level High School Diploma or GED Salary Range $14.00 Hourly Description As a Customer Experience Specialist (CES), you will be an essential part of our companys 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email.

A successful CES will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CESs thrive on customer interactions and never miss an opportunity to enhance the customers experience with Ingo Money.

Main Duties and Responsibilities:

Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money

Update and maintain a database of customers information

Help our customers to complete account applications

Investigate and escalate account errors as needed

Position requires availability/flexibility to work a rotating 8 hour shift (5 days per week) within the hours of operation as listed below:

9am-10pm Monday-Friday

9am-6pm Saturday, Sunday and Holidays **some weekends required*

*****WEEKENDS ARE PAID AT A PREMIUM RATE*****

Qualifications Qualified Candidates must have the following Skills and Competencies:

A customer focused attitude and excellent communication skills (both verbal & written)

Strong listening and problem-solving skills

Ability to type 25 WPM, minimum

Computer & web navigation proficiency

Ability to relate to all customer types

Receptive to coaching and feedback

Motivation to meet/exceed established goals

1+ years customer service experience, preferably in a call center environment

***** This position is located in Alpharetta, GA, but is temporarily remote due to COVID-19*****

Identification information such as your name, address, e-mail address, phone number;

Background information such as employment and education history, education, professional certifications and references;

Information about your eligibility for employment such as country of residency and criminal background; and

We may ask for additional information such as military or disability status and gender. Providing this information is voluntary and used for government and EEOC purposes only.

Vendor that provide identity verification services;

Vendors that provide employment and educational background services;

Vendors or government agencies for verification of your eligibility for the position;

Vendors or government agencies for conducting background check; and

Other service providers for completing tasks deemed necessary to complete the recruiting process, or to meet our obligations as a potential employer.