Desktop Engineer - Cooperstown, United States - Noblesoft Technologies

    Noblesoft Technologies
    Noblesoft Technologies Cooperstown, United States

    4 weeks ago

    Default job background
    Banking / Loans
    Description

    Role: Deskside Support

    Location: Cooperstown, NY (Onsite)

    Rate: $23/Hour on W2 / $25 on C2C

    Main Responsibilities include:


    • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops


    • Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets


    • To provide infrastructure administration functions


    • Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement


    • Being prepared to work out of hours when required and to provide out of hours on-call support cover as required


    • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities


    • Taking ownership of issues through to resolution on all appropriate requests.


    • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.