Supervisor, Accessioning - Morrisville, United States - Foundation Medicine
Description
About the Job
The Supervisor, Accessioning is responsible for ensuring that work in FMI's accessioning lab is
performed in accordance with applicable regulations, including Clinical Laboratory Improvement
Amendments (CLIA), College of American Pathologists (CAP) and New York state guidelines and other
regulatory bodies. This position manages the Accessioning team's productivity within Lab Operations,
maintains coordination and supervision of all accessioning functions, and meets corporate goals for turnaround-time (TAT). This supervisory role is responsible for staff scheduling as well as the professional
development and support of Accessioning Personnel.
Key Responsibilities:
• Plan and supervise the daily operation of the Accessioning department to ensure that schedules
are maintained, all deadlines are met, and operational efficiency is achieved.
• Establish and routinely evaluate Key Performance Indicators (KPIs) to provide input and recommendations that improve daily operations for operational excellence and to ensure the effective use of resources.
• Interview and participate in hiring of Accessioning Personnel.
• Provide feedback and mentorship to Accessioning Personnel, draft and deliver performance
reviews, and ensure compliance with FMI expectations.
• Coordinate Accessioning team duties, including assignments and administration of functions.
• Cross-site and cross-functional collaboration to ensure the highest quality standards are
maintained.
• Utilize internal data governance processes and compliance guidelines to ensure quality,
accuracy, and timeliness of the data entry process for the account and patient demographic data.
• Utilize tools, such as advanced queries in the CRM, to research, identify data quality issues and
trends.
• Implement best practices on the team to address all account and patient demographic tasks or
inquiries from Client Services or any other stakeholders to ensure the best customer experience
from specimen receipt and specimen accessioning.
• Oversee the management of new and existing standard operating procedures (SOPs).
• Maintain proper documentation including proper specimen handling, labeling, and preparation of
forms.
• Partner with key stakeholders, client services, laboratory operations and other departments to
maintain accurate account and patient demographic data in the Customer Relationship
Management (CRM) system.
• Ensure specimen identification and integrity is maintained throughout the Accessioning process.
• Promote accuracy and integrity of specimen processing functions.
• Ensure regulatory compliance by following department and corporate safety policies.
• Assist with accessioning schedule changes, including weekend or off-hours work.
• Work in a lab environment using chemicals and regents.
• Collaborate with other departments and colleagues for problem solving.
• Execute work in adherence to Good Documentation Practice (GDP) requirements and applicable
regulations including but not limited to Clinical Laboratory Improvement Amendments (CLIA),
College of American Pathologists (CAP), Massachusetts state, and New York state.
• Perform other duties as assigned.
Qualifications:
Basic Qualifications
• High School Diploma or equivalent (General Education Degree) with at least 7+ years of work
experience in the logistics, science, technology field, clinical setting or another regulated industry
• OR Associates Degree, particularly a science degree in biological or life sciences with at least 5+
years of logistics, science, technology field, clinical setting, or another regulated industry
• OR Bachelor's Degree with at least 3+ years of experience in the logistics, science, technology
field, clinical setting, or another regulated industry
• 2+ years of experience in a team lead or supervisory role
Preferred Qualifications
• Bachelors' degree, particularly a science degree in biological or life sciences
• 9+ years of experience in the logistics, science, technology field, clinical setting or another
regulated industry
• 4+ years of experience in a supervisory role within a CLIA Laboratory
• Strong computer proficiency and data entry skills
• Ability to handle multiple tasks at once and work in a fast-paced environment while maintaining a
professional demeanor
• Prior use of laboratory management systems or the ability to learn these systems
• Must be able to collaborate, problem solve, and effectively communicate with other departments
and colleagues via verbal and written correspondence
• Demonstrated attention to detail and strong organizational skills
• Demonstrated experience handling multiple tasks at once
• Ability to work independently as well as collaborate with peers in a fast-paced and crossfunctional
results-oriented team environment
• Demonstrated experience working within tight timelines for successful execution of project and
program goals
• Excellent verbal and written communication skills
• Ability to work well under pressure while maintaining a professional demeanor
• Ability to prioritize and thoroughly follow up on assigned tasks
• Ability to adapt to changing procedures, policies and work environment
• Understanding of HIPAA and importance of privacy of patient data
• Commitment to FMI values: patients, innovation, collaboration, and passion