business partnership specialist - Cambridge - beBeeClientAdvocate

    beBeeClientAdvocate
    beBeeClientAdvocate Cambridge

    19 hours ago

    $65,000 - $120,000 (USD) per year *

    Job title: Customer Success Manager II

    Description

    About This Opportunity:

    The Customer Success Manager plays a pivotal role in delivering value to clients by developing and executing proactive engagement strategies that drive client journey management.

    • Strengthening relationships with existing clients through embedded account management drives high levels of client satisfaction
    • Serving as the primary advocate for our clients leads to increased renewal rates and more substantial business opportunities

    Key Responsibilities:

    • Orchestrate engagement plans tailored to individual customer needs, driving enhanced satisfaction and loyalty
    • Analyze performance metrics to inform strategic decisions, ensuring seamless delivery of services
    • Maintain open lines of communication with stakeholders at all times,
      prioritizing transparent collaboration within cross-functional teams

      In this position, you will be responsible for managing multiple client accounts simultaneously while fostering lasting partnerships. The ideal candidate must possess excellent interpersonal skills.  They should have experience working with senior-level managers, tactfully navigating complex negotiations.


      Bonus Facts: …
    * This salary range is an estimation made by beBee
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