Intake & Admissions Representative (Full-Time 1.0/ Days) - Harrisburg
1 month ago
Job summary
Delivers great customer service when communicating with patients families referral sources and hospice team members Receives and responds to hospice referrals and inquiries via phone portal email fax at a fast pace Creates the initial referral record in the electronic health record starts the intake process through a virtual intake platform with high level of accuracy Schedules admission visits with patient families goal of hour response Retrieves uploads pertinent medical records hospital electronic health record platforms Monitors open pending referrals conducts assigns necessary follow up with high level of urgency Verifies patient benefit information obtains assigns initial prior authorizations Finance Patient Accounts Collaborates supervisors leadership regarding high risk complex referrals Ability work independently part team High school diploma GED required Minimum years experience customer service secretarial healthcare Excellent communication skills verbal written Ability multitask prioritize fast-paced environment high level accuracy Ability work independently self-motivated Proficient basic phone computer skills Must comfortable answering phones heavy call volume Our Mission To provide personalized care comfort help patients families live better serious illness end life Our Vision Every person living community receive care compassion they need coping serious illness facing end life experiencing loss loved one Our Values We value people treat everyone compassion care respect courtesy Value comfort dignity patients their families caregivers Value integrity honesty ethical behavior Value teamwork open communication mutual respect each other Value being part community Privacy Notice CCPA GDPR Compliance We value your privacy comply California Consumer Privacy Act General Data Protection Regulation As part job application process we may collect your name address email phone number resume cover letter websites social media education age citizenship status work history criminal history professional license status Will not sell your information Under CCPA California residents have right know delete personal information us If resident European Economic Area EEA have right access rectify erase restrict processing receive copy object processing any information collect To exercise rights under GDPR please contact us
Job description
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