Client Services Representative - Ashburn, Virginia, , United States
20 hours ago
Job description
Full-Time | 24/7 Operations | Transportation & Logistics
Why This Role Matters
At Excel, we support time-critical deliveries that truly impact people's lives—from legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately, calmly, and on time.
This is not a script-based call center role. It's a fast-paced operations support position where your judgment, empathy, and attention to detail matter.
Job Summary
The Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams.
CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy, professionalism, and empathy.
What You'll Do
- Communicate with clients regarding active, time-sensitive deliveries
- Enter, update, and verify shipment data with a high degree of accuracy
- Monitor deliveries and proactively resolve issues or delays
- Coordinate with internal operations teams and drivers
- Maintain calm, professional communication in urgent situations
- Follow client, regulatory, and company procedures
What We're Looking For
- Strong verbal and written English communication skills
- Ability to remain focused and accurate in a fast-paced environment
- High sense of urgency and accountability
- Empathy-driven customer service mindset
- Comfort with multitasking and frequent task switching
- Open availability to support a 24/7 operation
- Current shift 10:00am-7:00pm Monday - Friday with rotating weekends
Preferred (but not required):
- Call center, dispatch, logistics, or high-volume customer service experience
Additional Requirements
- Background and drug screening required
- We are an E-Verify employer.
- Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety training
Benefits
- Paid Holidays
- Paid Time Off (PTO)
- Group Health Insurance (including vision)
- Group Dental Insurance
- 401(k) Retirement Plan with company match
- Flexible Spending Accounts (medical & dependent care)
- Life Insurance
Why Excel
We take the long view—doing the right thing for our customers, drivers, and employees. We trust our people with meaningful responsibility and support them with training, teamwork, and growth opportunities.
If you want work that matters, a team that supports you, and a role where your decisions make a real difference, we'd love to hear from you.
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